We recommend doing this with taped flat tip pliers so that nothing is damaged. The reason why we suggest doing it yourself is because it is possible, not that hard, and most users would rather have the machine than send it back.
However, we’ll of course take it back in case the customer wishes that we fix it instead.
And should there be any damage to the button(s) we’ll send replacements, or fix any damage that might have occurred.
In other words: not as bad as it might sound!
And yes, we are reviewing our QC routines this week.