Warning: elektron will not fix your machines

[PongFu]

So this is that kotare I hear flapping around.

[theSkeve]

WARNING:

OP is hilarious

[PongFu]

Are you threatening me?

[TrabanT]

@""PongFu""

So this is that kotare I hear flapping around.

catching 3 fish with 1 bird … sweeeeet !

[void]

Ladies and gentlemen, stop acting like preschoolers. Thanks.

[t]

RSo, to summarize, the sole reason you are so angry is that Electron could not fix your unit during their Christmas break?

[hny]

yes, but he is a super duper pro, and pioneer of electronic music, so you have to understand his pro emotions

[clunky]

@""void""

Ladies and gentlemen, stop acting like preschoolers. Thanks.

should you have said girls and boys then?

but no, no, no,

some of the funniest jokes come out when someone is throwing the toys out of the pram.

[Muddler]

You know, I seriously think he had other shit going on and just ended up blowing off steam.
Let’s not try and call him out anymore.
Dumbeat, get it straightened out and be cool. If you don’t like the service of one company maybe you shouldn’t support them.
My last advice would be, always use the provided psu and if signs of trouble come get them sorted early.
In all seriousness, this needs to die!

[joshEjosh]

@""dumbeat""

[quote=“Rusty”]- What type of MachineDrum? (Mk i/ii UW? +Drive?)

• Did this just happen one day? Or have you been having intermittent issues?

• If so, anything of note recently? Moved house / room / setup? Any electrical storms?

• Can you do a sanity check on the power supply, ensure that you have the right one, they can behave erratically with the wrong psu. Also try in a different location, straight from wall socket.

• Have you tried the System Diagnostics? Hold down [FUNC] on power up, select option form menu with the appropiate [STEP] key. What are the results?

• Have you tried a factory reset? (This will reset, and you’ll lose your kits/patterns, last resort scenario) Hold down [FUNC] on power up, what happens?

• Where are you located? Know anyone else or store with an MD? Can you try with another power supply? (Remember they are different between MkI and MkII models)

• MKII UW +Drive
• It started showing weird signs but at restart it would work fine, until one day it just wouldn’t boot anymore.
• Tried it in many different locations, with different PSU’s.
• It wont go into any sys diagnosis mode except the one that checks the button operation by showing all the led’s responding
• Tried factory reset, it looks like its doing the reset but then goes back to its old ways
• Im in NY. I do not know anyone using this machine around me. At least not in my community.
  Thanks!
  [/quote]
  dumbeat - I’m in NY, and I have the same MD. FWIW, I’ve only had some small problems with my OT, that I’ve fixed on my own - just the usual stuff that goes wrong with any internal connectors - clean, re-seat, re-assemble. That’s what an electrician would do, in addition to measuring the PSU and such.

[metalfalcon]

My two cents: I had to send in a monomachine to LA a few weeks back. In my correspondence with LA at the time they mentioned they were going to be closed the 22 through the 26th. If you just submitted a ticket last week or the week before, it would have to wait until they actually are in the office again. I imagine there will be a backlog this week as they are the primary support for the entire US(and I imagine the western hemisphere) so you may have to wait a day or two. They were very professional and took care of me in a timely matter once we got the ball rolling and my unit shipped down. I’m sure they’ll get back to you.

[ignatius]

@""metalfalcon""

My two cents: I had to send in a monomachine to LA a few weeks back. In my correspondence with LA at the time they mentioned they were going to be closed the 22 through the 26th. If you just submitted a ticket last week or the week before, it would have to wait until they actually are in the office again. I imagine there will be a backlog this week as they are the primary support for the entire US(and I imagine the western hemisphere) so you may have to wait a day or two. They were very professional and took care of me in a timely matter once we got the ball rolling and my unit shipped down. I’m sure they’ll get back to you.

c’mon man… people are supposed to work through the holidays to fix things, not see their families or take a break ever because there’s nothing more important than some guy’s drum machine

[Accent]

Dumbeat, you’re wasting you time here. Since you seem to want to perform some kind of community service to the “Pro” community instead of dealing with us hipster hobbyists, why don’t you go out to NAMM and do your petulant child routine there? Or is it better for you to bitch with anonymity here so the rest of the Pros don’t have to realize what a hothead you are?

[carlaudet]

Perhaps someone could educate a simple hobbyist here?

Trying to put myself in the shoes of a big time notorious producer in NYC who’s experiencing issues with his $1500 drum machine that are causing (obviously very costly) downtime while working on a big and lucrative contract with A-list artist(s)…

How the f… would I not do a one hour roundtrip to B&H Photo, who have at this very moment (and most likely had all month) units in stock while the issue is sorted out?

Another thing I’d like to understand: I’d venture any professional producer, most likely with a few dozen thousand dollars worth of studio equipment - including vintage gear long out of warranty - would know at least one knowledgeable tech who could open any broken piece of equipment and have a quick look in case of an emergency? I mean, I’m just an hobbyist fucking around in my little home studio and I know two techs I could go to on short notice.

Someone please enlighten me.

[bryantalbot]

@""Muddler""

In all seriousness, this needs to die!

No shit.
This is looking like Gearslutz.

[dumbeat]

Update:

Elektron contacted me and asked me to ship to LA where it should be fixed in the next few days. Good move. Lets see how it pans out.

[Percivale]

Wishing the unit a speedy fix!

[Elektronot]

@""TrabanT""

just my 2ct mod thoughts here:

this post just shows how fucking awesome “our” community is … there is a metric ton of help coming to this guys rescue, and everything stays civilized and supportive … so I thought, naah, i enjoy all the love in tha house … cheers …cant wait to find out whats really going on … and YES, I / we could delete the double posts, but I assume this is a once in a year occurene…

It totally doesn’t.
Weak threads get blown out regularly on this forum, and then power users come on with legitimate threads and get slept on. I think you just may be a regular on here and really enjoy it.

[Prints]

After doing a search of your old posts, I’d definitely block you if we had the option to in this forum.

[Area303]

I’m interested in hearing what music you helped “pioneer”. Also, have someone test your PSU, it might just be dying. That happens. It happened to my OT out of nowhere. A simple $15 fix. It only takes a multi-meter to test with. Def sounds like a faulty power supply to me. Either way, good luck.