Polyend Tracker Mini

There is a gap on the LHS of the screen which isn’t on the RHS.

Everything about this looks like a beta tester unit.

4 Likes

I thought I’d share my thoughts on the Polyend Backstage forum. Nothing outrageous, just a few observations. My account is now ‘temporarily on hold’.

7 Likes

Thanks for sharing this. In the past Polyend has been quiet aggressive about trying to erradicate negative responses, and I honestly thought it had come to a halt since I’ve been pretty outspoken on their forum as well - I’ve not been suspended, though.

I get that they are trying to avoid too much negative attention on their own website, but it really paints a grim picture when they completely try and silence negative criticism rather than acknowledging the fact that, yes, things could be better, but this is what we’re doing going forwards.

Too bad, really.

7 Likes

them bendy buttons looks cheap as :see_no_evil:

2 Likes

That is really NOT a good look (whether the hold was from polyend employee or other moderator)

4 Likes

This may be a glitch as I’ve never posted on their forum before. So I’ll give them the benefit of the doubt for now haha

They are. They sound dreadful, they feel poor and the transportation distance is twice as much as it needs two be. So the perfect combo of poor design (in my book anyway) and poorly produced.

A kind volunteer moderator has PM’d me to look into it:)

1 Like

This makes the Push 3 seem reasonably priced. :thinking:

1 Like

Hi, I’m a volunteer moderator on Polyend Backstage, not affiliated with them. I hope it is ok to post here to clarify a couple of things.

Polyend is promoting Backstage to every Tracker Mini owner. I bet they would prefer negative/critical feedback to be posted on their forum, where they and other Mini users can respond and turn issues into logged bug reports.

That would be awful indeed but this is not what is happening. The only content that has been moderated there has been the type of language that clashes with the forum guidelines and would be moderated in any friendly space. In fact, I haven’t seen any other forum where staff of a company with more than five people is as involved with all kinds of feedback as they are.

About @jim, I reached out and the problem was solved minutes after he reported it here. Discourse (the forum software) had caught their message automatically, believing it could be a spam message (“too fast typing” from a newly created account).

9 Likes

It may be a little pricey but isn’t the hardware quality?

With Elektron, you know you will have a solid, well manufactured machine.

(For my money, in terms of splendidly solid manufacturing, I’d go with the Toraiz SP-16. I flippin’ adore that machine. It just feels so right, sexy, sleek and modern. According to a certain employee of a certain company there is hardly any profit margin to be made on selling Pioneer gear).

I can confirm this 100% and I was far too quick to be cynical earlier. And also now happier that my typing could be classed as fast (even if I’ve never hit more than a dozy drugged up sloth-speed pace when attempting to type)

3 Likes

Tough crowd !!

2 Likes

Nah…you buy a ticket to watch a Billy Wilder film and end up with a drunken projectionist who reels up The Room instead. Which may be equally as funny, but for for not the right intentions.

4 Likes

Mine had the same weird crimped marks on the border of the screen as well as glue and a back light bleed as well.

I returned mine to the retailer.

Sad to see this was not just a one off. :disappointed:

5 Likes

I expect this explains why the PT Mini has taken so long to hit retail from the announcement.

It seems they have been suffering some QC issues which are not fully solved.

This potentially explains the OG Tracker sale. They may well have been burning some inventory to generate cash to deal with the QC issues and the gap in projected sales.

I hope they get it sorted. Making low volume hardware is incredibly hard.
For my own part I will be skipping this until we are a few batches in and hopefully the quality has improved.

6 Likes

I feel sorry for the retailers at this point in time. If this is going to be an on-going situation, they are the one’s suffering from the biggest hit (if they have stay respectable to their returns policy.)

I’ve never returned any instrument until this. My OP-Z should’ve been returned but I never did because I feel in love with what it could do (Andertons). Ditto the OB-4. (Amazon). My OB-4 top plate has warped over time. The battery comes nowhere close to the stated hours. But worst of all is the warble/fluctuations. I’m not the only one who has this so that in a way is sadly comforting. Just not what you want from a very expensive speaker. Basically, I’m fed up with lousily produced instruments.

When an artist you like comes out with new album, that album will cost the same as their last. You judge that album on the music. Folk don’t generally judge the case.

I’ve never used the tracker workflow before. So I just do want this (hopefully) one bad experience to taint the device I want. Which is the Polyend Tracker Mini. Just not as it is right now.

and have never ordered anything from the shop I got it from before. UK based, very solid reputation, hence I’ll not name them. It’s not their fault. Quite unlike GuitarGuitar who…well, another time maybe.

1 Like

Making someone wait almost 6 months for a prepaid device that is poor build quality…oof

4 Likes

This is a reply from the Polyend Backstage forum which almost explains what’s going on.
I really respect them/Mitch for being honest, on a forum. I don’t want to see this product fail, I want a beautiful machine that I’ll love for a long time. So I’m grateful the issues have been acknowledged.

Sorry that your Mini came in this condition. In the scramble to get preorders out as fast as we could, we had a small batch slip through QC that we were not happy about and did not meet our build standards. If you have build quality issues please contact support@polyend.com and we will help you out.

A small batch slip through?
No. I don’t believe this is the case. This was not a pre-order. And certain similar flaws can be seen on certain YT videos. Let’s not lose perspective here. This is not a £50 game that disappoints
due to ill informed hype. This is a £600+ machine that should only have a few firmware flaws to iron out. Instead of ironing out the machine to make it flat.

Mines gonna be shipping back. But, I will buy it again because I believe it may well be just the right machine for me.

2 Likes