I asked a similar question over at the OP forums, but here goes:
I’m a very happy new user of the OP-Z, and a fan of the OT. I’m seriously thinking about the OP-1 as a main hub for song creation. I’ve found I much prefer dedicated machines over general-purpose computers like the iPad or PC, for music creation at least.
My question is, is the OP-1 showing it’s age? Or is it still a viable purchase in 2019?
I can’t update my OP-1 (which is less than two years old btw) because it wont boot to the update screen.
I’ve contacted TE via support ticket almost two weeks ago now and there has been no reply
Is this normal? Anyone dealt with their support channel before?
That’s an incredibly bad show of support for a flagship product
Things like this are time sensitive to warranty and guarantee dates
Will it boot normally?
Yeah it’ll boot normally and I can use it with no other problems
but I can’t update the firmware
I was able to boot into the update screen a few months ago
I used it to factory reset a few times
Doesn’t work now for some reason
weird. I had the opposite before (no boot apart from to flash menu) , never heard o that issue.
Yeah when I sent the ticket I got an auto-reply along the lines of “we are very busy with new products… please be patient”
My patience is wearing thin tbh. I have an extended warranty through gear4music.ie but I need to have the fault verified. Whatsmore gear4music.ie no longer seem to sell the OP-1 and TE have jacked up the price of a new unit by €500 since I bought mine
There’s no way gear4music.ie are going to replace it and I’m definitely going to have a difficult time getting €900 off them too
TE are really shafting me atm
I’m sure you’ll get sorted eventually bru, ballache for sure tho. I saw you facebooked em there, good idea to keep hassling them. let us know when they get back to you.
I should’ve included an explanation in my previous post.
The same thing happened with me and Samplr, I was sat by a river mouth with some friends and found the sound of the lapping water beautiful so recorded it onto the iPad, then used it in a live set the next day, filtering and pitch changing as I went along. No planning involved.
Not trying to take away from your nice moment, just pointing out that there’re other things out there that lend themselves well to this type of spontaneous creation and that they’re friendly to makers on a tight budget.
I would probably have got distracted by a notification when I woke up the iPad, and then ended up checking this forum.
No WiFi when you’re out and about!
But I get your point - I don’t install social media apps on my iPad and only receive notifications for personal messages on my phone, wouldn’t get much of anything done otherwise.
I have the exact same issue and contacted TE about a week ago. No reply from TE apart from the automated email. The shop I bought it from has told me I should send it back to them so fingers crossed it all gets sorted quickly, but it’s a pain in the arse.
Good to know. Is your OP-1 one of the new batch or older?
it’s the older batch, bought last May.
I know, I mean it’s like everybody is on Elektronauts, having lately few issues that I did not encounter in all those years of use! My tapegrid is like shifted half a bar and all loops are out of sync! And when I used tombola the inputed notes stayed in the air??? I feel like I can’t have answers to all my questions with Op1, certainly not on the op forums!