They’re usually pretty easy to deal with.
So, they issued a return label within a day. But threads here had me convinced that in a week it would work itself out. It got worse.
I then called them and they issued a second label within 24 hours. But they said any signs of wear would suffer a re-stocking fee. Huh?
I looked it over and there were subtle scratches from moving it around and re-routing cables.
Ok. So contact Elektron. This goes on for a week.
Then I ship to Elektron and I get a message that I’ll be without the Digitakt for a month.
I call ZZOUNDS and explain the situation. They guy says I’ll get it next day. Then I see it was shipped ground from half away across the continent, delivery set for the following week.
Then when I call, I get these snarky kids trying to buck up with their corporate talk script. They have to receive the “return” and process it. What?? It’s not a return. I never received it. So, they added insult to injury TWICE. Lying about express shipping and then trying to hold my funds for their own convenience.
I finally got a supervisor and he sounded defeated and embarassed. He says he’ll have a processor process the return promptly, which he did.
I’ve accepted my fate. No Digitakt for a while.