they are pretty quick responding and offer the kit. I am not very good with fixing mechanical contraptions.
already mailed
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I just got my Tracker back from jog wheel service in the US.
Mine took a little while because there was a mixup and somehow they lost my unit. They sent me a new unit that has the jog wheel support already built in. The wheel feels better. Feels more solid.
Polyend was very cool about the delay and sent a nice plastic dust cover for my troubles. 
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where did you get it serviced ?
I sent mine to Polyend in Florida US.
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I did a search for Polyend USā¦Florida and nothing came upā¦do you mind sharing the addy or contact info? Polyend is sending me a kit but I will probably damage itā¦
I wouldnāt recommend shipping your unit without first contacting Polyend and getting an RMA#. They then send you the shipping label with appropriate address.
I dont remember the full address of where mine was sent but it was Santa Rosa Beach Florida.
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thank you. I might have to do that.
Is there an OG software that Polyend bases its sequencer randomisation & fill secret sauce on? I noticed this is part of the Play as well as the Tracker, so this might be something Polyend is out on its own for. The reason I ask is because I hear a lot of folks discussing M8, the Play and the Tracker as well as software and this predictive fill idea comes up a lot. For example, I found a thread from Renoise users asking for this functionality to be added. Iām a bit green when it comes to Trackers. Is the Polyend way kinda unique, or do other software trackers (or even non-tracker software for that matter) offer the same kind of functionality?
For Renoise thereās a tool that kind of does those things: Random Range Track | Renoise
Cheers!
Is there a way/workaround to do a double stop with the Tracker? Since it has no dedicated stop button I was wondering, because sometimes I need to silence external gear.
What do you call a double stop? I suspect is not the string instrument technic where you will just to play deux tracks with the same instrument but the Elektron press twice stop to kill the current tail of sound ?
You can put a OFF or FADE note and also a OFF effect to stop the tail. But not sure how to do it live.
Maybe It was discussed somewhere in the thread before, howeverā¦ what parameters should I set to change patterns from Ableton scenes to the Tracker via MIDI?
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Do you mean a kind of double stop that silence immediately every kind of sound as well as FX tails (long reverb, delay)? If itās this I have no idea how to figure it out on the Tracker
Yeah, exactly that
CUT is what you want
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But CUT happens every time the sequence passes that command, right? I just want to stop everything with a button press and then cut off all the (incoming) sound.
i think that would have to do with how your external gear receives start and stop midi right? like on the hydrasynth explorer you need to press the panic button to stop any decaying sound
The OT does this. When I double tap the stop button, it mutes everything. Also the incoming audio.
But the Tracker has no stop button, so when I double tap play it starts running again.