It might help to understand that in nowadays world, a company doesn’t put a hardware product on the market without a huge amounts of logistics, with many people involved. So you have to fix a date, and as it is very hard to cancel it you have to make what you can to release at that time.
The other aspect is that it is near impossible to test everything on a hardware unit.
Each tester, each user has its own workflow, even a mechanical automaton is programmed with one particular workflow in mind.
A million users with each their own way to use the machine is hard to beat.
Last thing is that this is a brand new architecture, with most likely new devs.
So many aspects to debunk, that you might not have to retry in details if it’s the fifth version of the architecture you put out.
So yeah, nowadays I think it’s best, if you don’t want to deal with teething troubles, to wait a few months for the firmware updates to come out.
But if you are willing to try it anyway, cause you think it is still a nice box despite the present flaws, you might want to think that you are actually helping the community when you declare a bug. Cause you do.
What you say make sense, but only up to a certain point.
A fair way would have been to preventively inform customers that the unit has still important bugs to fix, and perhaps offer the unit at an “early bird” price for those willing to spend their money and their time to help the “community”.
I think the autosampler not really working when being the main selling point of all the promo can’t be explained by that. Otherwise I agree. I’m with @salami.wav that transparency from the start would have earned them trust as a positive example compared to Torso, TE or 1010. No way they didn’t know the auto sampling and MIDI sync is an issue before releasing it.
Millions of users ? Using Tonverk ? Really ?
I appreciate what you’ve said but 1 user who’s never turned on the device before would’ve found undo button doesn’t work .
The jitter / midi issues could not have got past any competent qa dept , I expect it was a fully understood/reported issue , I refuse to believe that it was only found out once the public got it, but it’s likely something they’ve been working on for ages .
I’ve moaned enough about it already , things are improving . It’ll be fine eventually .
I 100% expected to be buying a v1 firmware when i ordered the TV
I expect that is very similar for elektron users who have bought many of their prior machines.
Don’t disagree with the frustrations of those who expected a polished V2 level firmware on first release - not an unreasonable expectation.
But elektron are firmly in the camp of incremental updates for many years and once initial kinks are ironed out, there are plenty examples of way above and beyond continued development. It’s a selling point.
Buy from many other manufacturers and updates may be marginal if at all. That too can be a good thing if you know what to expect and are happy with your day 1 purchase.
I agree with Hawk though - let’s not keep repeating it over and over again. Point made. I’m sure the complainers will be the first to compliment elektron if future updates add features well beyond the initial spec …
Sometimes I think this is a critical medical equipment forum
I did this but there is no clear instruction on how to format the card to ensure all the factory and user files get transferred over. I have seen posts on missing files, noisy samples…etc.
So I have held off on switching my data over to the new card until I get clarity on the best way to do it.
The SD card needs to be formatted in exFAT. This is in the manual. You copy the entire factory contents from the original SD card to another location then to the new SD card.
Prior to the website redesign, some devices had their factory content readily available for download under the account section on elektron.se when the device was registered, but my understanding is that is not the case with Tonverk. No idea if Elektron ever plans to address that.
That’s not how I understood said issues - more related to non-factory samples and projects created on one SD card then moved to another. It would be highly abnormal for the ‘from scratch setup’ to have those kinds of issues but maybe I am wrong. Either way, backing up content to a computer and moving it around is a normal and common process. Even in the event something goes awry, there’s nothing stopping you from trying and continuing to use the stock SD card. Copying is copying, there is no write process happening on the original SD card during a copy, it’s just being read.
Well I read issues here where people could not load the factory samples. I understand how to back files up, it’s basic computing. I do agree that it’s worth a shot, I just wanted to see if people figured out why their EXFAT formatted SD was not always loading up their factory sounds or files again. It seems like a straightforward process. Yes, it should be copy and read, but apparently there are hidden files at play and other gremlins that can pop up. I will give it a try anyway.
I’m having an issue with this update where patterns — after being saved and turning off the device — are booting up in performance mode and forgetting information about the patterns after being turned off. It’s only happening in pattern 1 on my device, as far as I can tell (I tested this by copying Pattern 1 to Pattern 3 and doing the same save and boot back up). Has anyone had this same issue? This is a HUGE problem. I’ve lost a lot of details on two projects today alone. How should I report this to elektron?
I thought as much until I dumped a load of Samples from Mars with tons of SFZ folders! Seems like the TV scans all of the card for these and then presents them back in the Multi Sample menu - unfortunately very, very slowly.
Edit: dropped 50gb of breaks so lets see how it handles these as single shots.
We are deffo needing some better library management.
Thanks, yeah I’ll have to reach out. I was really excited about the device, and despite some of the features it lacks was looking forward to figuring out creative workarounds, but there are so many of these bugs that amount to the device being so infuriating. It’ll be so cool when it’s updated, and I appreciate that Elektron let us know that they were actively working on it, and I even get that this is a new software platform for them and that they couldn’t anticipate every use scenario to weed out every bug, but basic things like making sure it saves properly? That seems like an easy catch to me and really makes me feel like I paid $1600 to beta test. Really not cool.
Elektron, if you’re reading this, please just give us slicing and time-stretching to make up for these failures. Please.
Besides my vocal recording and the twilight zone sample, all sounds/multi instruments were what came with the TV.
As for bugs, yeah, I had some struggles.
The easily identifiable ones were easy to work around. The ones that really got me were the incomplete saving issues.
I would dial in a ton of parameter locks and retrigs only to discover the next day they weren’t firing. Some were still showing as “locked” but wouldn’t do anything. I had to basically redo the entire trig (delete it, and enter a new one with all the plocks and settings). Or, sometimes, the plocks/retrig settings would just disappear. I believe the latter was a “saving” issue as they were only the most recent changes to the trig/pattern that would essentially disappear and revert to the pattern the way it was the last time I saved/shutdown.
Being a long time user of Elektron products I have vowed to stay clear for up to a year of a new release. I broke that promise to myself with the Digitone 2 but have had nearly no issues whatsoever with that one.
I decided to take the chance on the TV and the results were definitely not the same.
Despite all of that, I really like the TV and I intend to keep it. But, if I were to do a live gig, there is absolutely no way the TV would come along. It’s barely in beta still (arguably alpha stage still).
I have faith in Elektron that they will sort all of this out but that only comes with years of experience.
I fear they may have turned off a lot of newcomers with this release…
dang wit wittler what a chuckle I just had