Model Samples Button comes out

Unfortunatey the Function button of my model samples comes out
Is there anything I can do? Doesn’t look broken, might need some re-assembly!
Tips are more than welcome
I already contacted support, but they have summer holiday.

(upload://ipckDybArsXIQnsdT8QhnvjPeN9.png)

It’s a known issue, see other threads here about it. Elektron say it’s with a small batch of buttons that had the wrong thickness edge or something. I don’t quite believe that, because I assume a “batch” of buttons like that would be in the thousands. Then again, it’s not happening to everyone (and hasn’t to mine). Anyway, all you can really do is get Elektron To sort it out, which they will when they come back.

Edit: I guess if it’s within the return window of whoever you bought it from, you could get a replacement, and hope it’s not part of the bad batch.

Thank you, just found the ‘build qualith’ topic
Too bad this is happening
But i expect this to be solved soon
I had some issues before, elektron support was always very helpful.

For reference to others finding this topic

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I also have the same issue, also sent a ticket recently. does anyone know how this cold be fixed?

The fix is Elektron sends you a new function button that was manufactured appropriately, as a warranty service.

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I also have the same problem with trigger button 9. Have you solved it?

Has anyone actually opened a MS up?

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