Elektron Support - Unresponsive?

[revert]

Hello,
I have cut 3 support tickets / queries and have not as much received even an acknowledgement. Is anyone else getting anywhere with Elektron Support ?

I have a REC button issue on my Rytm mk2 which is out of warrenty - so I just need to order new tac switches - (or get BOM number so I can source myself). This should be a trivial case for support to handle, but nothing at all back.

I have 6 Elektron machines registered to my account, so am a pretty loyal customer!

-R-

[Claid]

Elektron support : response time?

Hi there, i hate to be a hater, but… My MD and my OT both broke within 2 days. It’s unnecessary to say how pissed of i am. It’s been more than a week that i contacted support, i really need to repair the units ! But no response from them. I know they are pretty busy right now, but come on, i’m just losing my nerve and my lust to buy a RYTM.