Does your Digitone rattle like this?


#1

Just had this delivered and unpacked it and noticed some rattling. My Digitakt doesn’t do this.

I think something is loose in it. Haven’t fully tested it yet, seems to switch on ok. Should I try opening it and seeing what it is or send it back?


#2

not normal imho


#3

Thinking of sending it back even it if works okay, wouldn’t want to risk it shorting something in the future.


#4

contact support and send them the video


#5

Just had a reply from them, it’s not normal and told to send it back. Damn shame as it sounds real good.


#6

you can use it as a shaker…


#7

Oh no… That’s a loose screw for sure. Support will sort you out ASAP, and have alerted our QC about this.


#8

Thanks Simon, support already responded and asked that I send it back to the retailer. Will get another one for sure in the future.:+1:


#9

I just sent back an Octatrack mkii for this exact same thing. Sounded like a loose screw. Sent it back to Musician’s Friend for a replacement. Just letting you know there are Octatracks out there with loose screws too.


#10

LMAO!this video made my morning I’m laughing so hard I’m crying! Nothing rattles like that you would even send a maraca back if it “rattled” like that


#11

In hindsight, yeah nothing should rattle like that, was more should I keep it if it works or if I should attempt to fix it myself. Anyhow I am going to be sending it back.


#12

You guys have such great support ! (they were very helpful with some tickets for me recently) About to click buy now on my pre-order. Such awesome work on digitone, man. I can’t wait :smiling_imp:

Cheers !


#13

I would just open it and remove/replace the screw… But I’m the kind of guy that voids warranties.


#14

The GAS overrides all rational thought.


#15

Sorry I laughed the video just cracked me up


#16

every time :laughing:


#18

Ya … was thinking I’d use it as a shaker and sample it into digitakt :smiley:

honestly … there’s bound to be minor production glitches here and there. His will get replaced/repaired … all good.


#19

Yeah that’s true! but they don’t get put in a box and shipped!

Bad business to throw away your profits (with all the rest of the self inflicted damage) because someone fails with the basic rudiments of quality control.

I know from personal experience how frustrated Simon must feel with this one relatively small thing, he’s done a lot of extraordinary work on this along with a whole team of folks at Elektron. The Digitone is an excellent product!


#20

Just unpacked mine and have the exact same problem.

Pretty gutting I now need to send it back to Germany and wait for new stock to become available which might be weeks now.


Digitone is now shipping
#21

Just sent an Analog RYTM mkii back sounded like a loose screw…I’m either cursed or music gear manufacturers have really bad quality control… a list of the items Ive had to send back because of manufacturing defects:

Arturia KeyLab 64 (broken key mount)
DSI mopho keys (pitchbend broken)
Moog Subsequent37CV (misaligned keyboard, severely damaged packaging, pitch bend binding sent back 3 times!)
Keith McMilan BopPad (dead pad)
Analog RYTM(screw loose)

Pretty much everything I’ve bought in the last 5 yrs, when I heard the screw rattling I didn’t even blink kinda expect it now :monkey: