Does your Digitone rattle like this?

Elektron Gear Digitone/Digitone Keys
#1

Just had this delivered and unpacked it and noticed some rattling. My Digitakt doesn’t do this.

I think something is loose in it. Haven’t fully tested it yet, seems to switch on ok. Should I try opening it and seeing what it is or send it back?

#2

not normal imho

#3

Thinking of sending it back even it if works okay, wouldn’t want to risk it shorting something in the future.

4 Likes
#4

contact support and send them the video

1 Like
#5

Just had a reply from them, it’s not normal and told to send it back. Damn shame as it sounds real good.

4 Likes
#6

you can use it as a shaker…

11 Likes
#7

Oh no… That’s a loose screw for sure. Support will sort you out ASAP, and have alerted our QC about this.

14 Likes
#8

Thanks Simon, support already responded and asked that I send it back to the retailer. Will get another one for sure in the future.:+1:

1 Like
#9

I just sent back an Octatrack mkii for this exact same thing. Sounded like a loose screw. Sent it back to Musician’s Friend for a replacement. Just letting you know there are Octatracks out there with loose screws too.

#10

LMAO!this video made my morning I’m laughing so hard I’m crying! Nothing rattles like that you would even send a maraca back if it “rattled” like that

1 Like
#11

In hindsight, yeah nothing should rattle like that, was more should I keep it if it works or if I should attempt to fix it myself. Anyhow I am going to be sending it back.

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#12

You guys have such great support ! (they were very helpful with some tickets for me recently) About to click buy now on my pre-order. Such awesome work on digitone, man. I can’t wait :smiling_imp:

Cheers !

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#13

I would just open it and remove/replace the screw… But I’m the kind of guy that voids warranties.

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#14

The GAS overrides all rational thought.

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#15

Sorry I laughed the video just cracked me up

1 Like
#16

every time :laughing:

#18

Ya … was thinking I’d use it as a shaker and sample it into digitakt :smiley:

honestly … there’s bound to be minor production glitches here and there. His will get replaced/repaired … all good.

1 Like
#20

Just unpacked mine and have the exact same problem.

Pretty gutting I now need to send it back to Germany and wait for new stock to become available which might be weeks now.

#21

Just sent an Analog RYTM mkii back sounded like a loose screw…I’m either cursed or music gear manufacturers have really bad quality control… a list of the items Ive had to send back because of manufacturing defects:

Arturia KeyLab 64 (broken key mount)
DSI mopho keys (pitchbend broken)
Moog Subsequent37CV (misaligned keyboard, severely damaged packaging, pitch bend binding sent back 3 times!)
Keith McMilan BopPad (dead pad)
Analog RYTM(screw loose)

Pretty much everything I’ve bought in the last 5 yrs, when I heard the screw rattling I didn’t even blink kinda expect it now :monkey:

#22

I just got a Digitakt today that has a loose screw rattling around inside of it as well. On top of that it has scratches on the screen like someone have been using it before me. The product- and delivery box also have some odd looking corners, but not the product itself. Have been in contact with the online store I purchased it from.