As someone who worked as an IT tech support manager for 2 years, I can tell you that I much prefer having support tickets that forum posts to fix my customers’ issues. The latter can prove useful to provide context, but only support tickets provide a way to manage ALL requests and bug reports efficiently, which provides a better service to the customer. Tickets are made to be managed, quantified, sorted, grouped, bug patterns can be identified faster, to achieve the same using only forum posts would be extremely time consuming, I’m not surprised Elektron personel doesn’t spend too much time in here.
Don’t get my wrong, I completely understand your frustration when you talk about beta testers, as a long time Elektron customer, I’m very sad and surprised to see how the release of the DT was handled, it really feels like the company tried to do too much at the same time, but maybe there’s a way we could use this thread to share working temporary workarounds as well, or ways to circumvent the issue by working differently for the time being.
Wishing you all an excellent and musical weekend !