encoder D has a strange behaviour : sometimes the push and turn acts like it should. I do it again and it doesn’t, it acts like it is not pushed. first the mini keyboard level problem and now this ! on a 1200 euros machines ! WTF elektron ?
edit: is that a common issue ?
Create a support case with your account on www.elektron.se
exactly the same what happened to my encoder A… and its not part of the guarantee. so, yes, that sucks! specially because i bought it from a reseller…
Encoders and buttons are covered by the warranty.
As long as they have not been destroyed by extensive force, very excessive use, liquid or something similar the encoders is covered for 3 years in normal use and common sense.
If a retailer tells otherwise since they have their rules, you are welcome to deal with us directly.
/Olle
thank you, olle, i am still fighting with myself sending my beloved a4 onto a journey where i cannot be part of and keep an eye on it… and i am not hundred percent sure about how to fill out the ups webform to create the correct delivery…
btw, nice conversation between olle and ello 