Finally took the KSP Out of the closet for the first time in a few years. I have a show tonight which involves a violinist improvising through my eurorack. So I broke out the KSP, sync’d it to the Octatrack and am using the CV outs for clocking delays and playing a couple synth arps. Now it occurs to me I’d like to sequence my eurorack from the Octatrack or Syntakt and use the KSP as a midi/CV converter…I just gotta figure out the best way to do that 
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After 5 weeks in the mail (Well I do live at the end of the world) my Chroma arrived and also has marks over the unit is several areas as well as silicon beads inside the keyboard due the Silicon packet being ripped!! The markings are also on one part of the display as well as on both left and right edges of the Chroma. I tipped the keyboard and got about 40 silicone beads out of one of the holes however its the marked display which bothers me - could have lived with the other marks maybe. Utter pain due to my remote location but ive sent Music Store an email about the issues.
Bizarrely the marks on the unit are reflected in the exact same place on the PVC bag it came wrapped in. It is as if the marks were made whilst the unit was bagged. The boxes have no damage at all so clearly some factory issue as you mentioned
On a positive note this thing appears so productive and wish I had jumped on one years ago
So I sent these pictures of the damage of the Chroma to Musicstore.com
Their reply was that I probably need to take the film off the screen (there isn’t one) and they totally disregarded the marks all over the keyboard
Its is if the keyboards were sealed in the plastic bag before the finish was dry - as the marks on the plastic bag reflect where the damage is on the keyboard. Though tthat does not explain how the Track 4 screen is scratched up.
They ignored my last email so ive resent the pics
Send it back, get your money back and buy it at another store.
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Thats what I’m trying to communicate with them!
I can’t remember how Musicstore does. You can’t just login to your account and apply for a return?
Anyway it sucks you have to wait long for a reply.
fucking brutal. I feel for you man, this is not ok.
so, based on section 6 of their website blurb, the reason they give 30 days for returns is that 14 are mandatory (under law) and 16 are added for customer assurance, this is the specific language:
“The MUSIC STORE 30-days-money-back-guarantee for Distant Selling
Customers that have concluded a distant selling contract with us have the right to return the delivered goods without having to name certain reasons within 30 days. The time limitation starts after reception of this instruction in written form, however not before the goods are actually delivered to the customer (in case of continuing deliveries of similar goods not before reception of the first partial delivery) as well as the fulfillment of all information duties of Distant Selling and e-commerce (please see § 4). To comply with the notice period, timely dispatch of the merchandise or of the return demand is sufficient.”
given this information, I might just push for a return rather than explaining the return (towards the ends of an exchange), if they question it later, you’ve already provided significant reason and detailed the issues in both your written complaint and visual documents.
with the delivery having just taken place, you’re well within the legal mandatory 14 days even outside of their policy. I’d give your business to someone else, and I’d be heated to get shrugged off like that.
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at Music Store in cgn, they have to respond to every written complaint from a customer around the world thru Microsoft’s Outlook, humans in that office have to pick them up manually and therefore need to individually handle the situation with catastrophic communication skills and no experience in musical equipment at all.
the overall mind set is to “scare” a customer to be quiet instead of helping out with everything that can be legally provided to help a customers individual situation as quick as possible, like Thomann does.
people at MS do have to work on 4:3 Computer monitors from 2004, because they’re still working, no need to change that 🫡 it’s a shit hole 70s mentality.
I’ve had a chat about that situation with some of the interns, prooof. 
Apologies I missed these replies
Well I am getting nowhere with Musicstore and will not use them again.
Firstly I sent detailed pics as shown above within one hour of receiving the unit. Their only meaningful reply was “take the sticker off the screen” totally ignoring all the damage and blemishes all over the rest of the unit.
I replied back saying the above and they ignored my email so I resent it over the last few days and still no reply. Today I sent another email saying “I have had no reply to my last few messages. Please respond to resolve this issue” and they finally came back with “Thank you again for your order, however the item you received was neither B-Stock nor used”. Yet again totally ignoring the damage and pictures LOL. I fired back an email instantly with “But it’s clearly damaged as per the pictures” but no comeback from them.
I actually paid via Paypal so I think a Claim will be the only way to resolve this. My biggest problem is getting it back to them from my location - it’s going to be crazy costly as DHL Express is my only trackable option. I am so remote it costs 100 quid just to send a pedal that way and this is much bigger!
On another note ive messaged Arturia since somebody above mentioned flaws in the initial / first batch. I don’t expect them to resolve the issue but if they confirm there was problems at least I will have more ammunition. Ideally Paypal will force them to give me a returned label / prepaid postage as I can foresee me sending it back at great cost and losing a lot of money
I’m having trouble syncing the keystep clock with the clock module on my friends’ eurorack.
For a while it worked with a midi adapter, I think, maybe we messed up the settings. None of the PPQ settings seem to work. Any ideas?
Is the clock sync out compatible with eurorack? It doesn’t work either atm.
Wondering if anybody can confirm:
Lets say I have KSP hooked up to 2 synths, can I get an arpeggio going on one synth, and then switch track and play leads overtop on the other synth? Seems like it should be able to do this but I’ve been cockblocked with gear not being able to do my desired workflow enough times that I just want confirmation before obtaining one.
Thanks.
crazy to think a midi controller sequencer cost ~100ish less than a M8
Yeah, it can do that.
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Yes. It’s a 4-track Sequencer. So you could have an arp on one, and play lead on another no problem. Or you can have 3 arps running and play lead on one. The KSP is about as flexible as it gets.
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Have you considered getting a looper. It sounds like you just want to layer sounds and keep overdubbing?
Did you get it resolved?
Yeah I have a looper but I’d like to be able to twist my filter knobs etc.
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I have done this with the KSP connected to a Syntakt for mono synths, Digitone for pads and MPC for drum samples. It works well, and there is still a track remaining to be used.
It is quite a powerful, robust and perhaps underrated sequencer. There aren’t many choices if you want piano keys as well as step sequencing in a smaller form factor.
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Yes, the sequencer is simple to use and quite powerful indeed. It’s very logical and user friendly. And fast to use too.
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