hm… why does he use an mk1 and not the mk2? Maybe he does not have the money for the “same but better features” device? 
It was on Tomorrow’s Modern Boxes tour, mk2 wasn’t existing at that time 
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Well, that’s a reason 
still wonder if he does use the mk2 by now…
Stumbled upon this thread because I had 2 freezes happen to me recently on AR MK2. One was with MIDI cable connected and one without. Both times it was just a few patterns running, nothing heavy and it froze during some basic parameter editing. AR was running for about 2-3 hours before that. The machine kept playing but the UI was unresponsive so I had to reboot. I’m running OS version 1.45B.
Is there any update to this issue? Should I send my unit back? It’s fairly new and came with 1.45B already installed.
I hear Elektron is on it.
But yes, do report your issue, which indeed is the same as many in this thread are experiencing.
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@AsdfAsdf If it’s not too much of a hassle, I suggest you do return it. The more Elektron have access to units that have the problem that they can put on their test bench, the better.
Following the thread over the years, it looks like the kind of problem that might emerge under a combination of factors (including, potentially, intermittent breaching of tolerances in the manufacturing process - e.g. automated soldering issues). That’s going to be very tough to track down via just online bug reports so physical examples are very valuable.
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This Discussion is now 1,5 years old. I´ve not read anything from Elektron on this Issue. I was planning on buying a Mk2 but now I´m concerned. If Elektron doesn´t care for 1,5 years, why would they in the next 1,5 years? Is there any official Statement on this? I mean it´s their most expensive Unit.
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You have a valid point here. I’m also thinking of getting a MK2 and reading on this forum makes you think once or twice about how the state of, quality, of both hardware and firmware.
On the other hand, people who have issues tend to talk about them more then people who don’t have any complaints, so it get’s a bit biased.
But perhaps more importantly, this isn’t really a support forum. So Elektron aren’t here helping people out in that extent, they have their support ticket system for that. Not sure if I’ve ever seen Elektron communicate about what issues that has been fixed on this forum, it’s done primarily in the firmware release notes for each firmware update.
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While you‘re right that this isn‘t an official support forum, the guys from elektron are quite active in other discussions. Of course this whole forum is also used for marketing and promoting new features. So it‘s a little bitter in taste, that some problems just recieve silence.
People have valid points here, and this is the most expensive drum machine one could buy. And people also got valid points by critisizing them for releasing new stuff every half year and don‘t take ressources to get overbridge done in time (which fortunately is now out)
Saying that, I bought a rytm mk2 yesterday. You can‘t really expect to have a machine that complex to be absolutly 100 percent free of bugs(ask microsoft) but it shouldnt crash constantly or slowdown while browsing. So if this happends I hope they change the unit for a better one. Which is fine with me then.
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Yeah, the problem is, they dont admit it like “Yeah, sorry, swap it”.
But it takes ages and long videos, discussions with support and forum posts, shares until you realize: No, that is really not normal, its just my device. Often the 30 days point of no return is passed.
Support always works with minimal effort: no complain or ticket, no problem. So they will always try to get rid of you as easy and quick as possible.
I had to be very persistent to get mine swapped. And that was rather my retailer than Elektron being rational at the end about this.
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It happens to me every now and then, I do not write it down. It is kinda funny, the machine plays on as if nothing happened but you cannot stop it. So you need to restart it. I do not play live so I don’t care. And it seems to save almost everything until the last change. Even MIDI clock continues. I assume they will be able to fix it.
That’s weird 'cause Elektron support always has been very responsive to any issue I had (I currently have 6 Elektron devices). They haven’t tried arguing away my AR freeze problems at all.
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Sorry to say that, but I guess these problems receive silence, because there is nothing else to say than contact support and get your unit fixed/replaced.
If there would be a problem common to ALL sold units, this forum would have got already flooded with reports.
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Elektron could make a post here and say that they aknowledge the bug, that they are working on it, that it is hardware or software related, just communicate a little bit on peoples problems. This is a really long thread, so it´s not uncommon.
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I’ve been told by support that they’re working on it.
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When you want to communicate with them, then contact support, because that’s their official way of communication. They reply (normally) fast and on the point. Just because some employees are posting somewhere else doesn’t mean that’s now the new official way. In most cases these employees comment on topics where they are personally involved (like the Grandmaster of Elektron Manuals).
They can only acknowledge it as bug when they have clearly identified it as that. Until then, there is nothing they can acknowledge.
And, of course, they are working on it. When units needs to be replaced or fixed by them, they also looking into the causes, because it cost them money and customer trust. It would be simply stupid to ignore looking into the causes.
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I understand that Elektron doesn’t want to use this forum for “official” tech support. If they did that, they’d have to deal with too many problems in too many places. I think it’s better that they ask people to submit tickets via their website. I think that it would be wise that they watch these forums though (and I’m sure they do) so that they have their feelers out there gathering real time info on what users are running into.
the freezing, overheating, other stability issues…
is it a good buy right now or should one wait for some improvements to come through?
appreciate any insights you guys might have
Never had any issues with my MKI, cant speak for the MKII
I’ve had it since a couple weeks after it’s release
MK1 is not entirely stable, in my experience, but crashes/freezes have been rare for me.