I’m totally with you!
This happens in 50% of delivery with UPS, even if you were at home.
Two years ago my A4 almost got lost on its way to Sweden. The guys from Elektron found it in a local post office after one week. This time it was not UPS, but DHL. On its way back UPS was the better choice - but not without these f…g message ‘customer not at home’: a one hour affair driving to the far end of the city.
I think it always depends on one single person. And this one doesn’t care of anything. Maybe he’s a kind of slave of this nasty transport system. But as a customer I like reliable business. I do not calculate those low cost prices and I did not even demand these (if someone got the idea that customers itself were responsible for slave business).