So. For those of you that know me in here, you know I love this company. Rather I should say I love their machines. I won’t say I’ve been around since day 1 but in the time I have been using their gear I feel like things have been mostly positive… Until now.
I’ve spent a lot of my time doing demos of this gear and parading these machines around North America for no real reason other than they inspired me so much I thought id try to get them into the hands of everybody that can’t just go to the local store and play with them. Lately though, I’m having a hard time with this. I’m having a hard time recommending the machines now due to poor quality control and worse customer service. Sure they still sound amazing and sure they are still very very innovative, but it’s hard to be like “yeah go buy this even though it wobbles and this broke and this is weird and oh, yeah I’ve contacted headquarters but they told me to contact the la office and the la office never returns my emails.”
I currently have 2 machines with quality control issues and I have tickets in for both. I’ve done everything asked by Sweden to contact and explain the issues with the LA office, and now I’m at a stand still. This is what spurred me towards this post, which I’m sure will result in my moderator status being taken away, but so what. Moderator status. Hah. What a joke! We volunteered our time to help them out and we can’t even get a single request in like: stickies! Basically they want us to babysit for kitchen spammers and the only ability we have is to send a message in saying “so and so kitchen spam” and maybe within a few days they might delete that user. There has been zero support from hq as far as letting the moderator actually moderate. It sucks.
All of this coupled with insane shipping issues for the keys and Rytm and a huge misunderstanding about actual shipping dates and retail releases have been slightly embarrassing in my opinion. Octatrack: where are all the ots?!?
I’m not trying to bash elektron. I really do enjoy the products and I support the company wholeheartedly. That said: I want this thread to be somewhat of a kick in the ass. We understand it’s a small company growing at an incredible rate. We understand things happen in production that halt things and whatever. Shit happens. The fact that nobody has anything to say is what sucks. Just be honest with us. Just tell us what’s up. Help us help you sort of thing. I hope they end the year strong with overbridge and updates to unfinished machines. I really am wishing the best upon this company, but seriously guys. Get it together. You are quickly becoming the company that some of us have aimed to avoid by using your gear in the first place.
Better communication . Better quality control. That’s all.