I feel bad for the distributors who are being blamed by TE for their transit of it. I used juno and they have always been great with next day delivery, money off and returns if needed. Feel bad they are dealing with an issue that is obviously because of TE and not them.
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Donāt do Wonka like that, It was Charlie Bucket opening up that bar!
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This is too much!
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A bit gutted. Fader seems fine but the speaker is a mess. Now Iām trying to figure out if Iād ever actually just use the speaker, but of course the option would be nice. Guess itās going back. I should not have ordered this from across the pond.
Do retailers handle return shipping in situations like this? Guess Iām about to find out. Oy vey.
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Have you tried removing the cable in the line input. When you remove the cable it auto switches to mic recording.
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Yeah no cable in it at all. Tried to do various combos of cable in/out/switching inputs/usb powered/speaker only.
Still no dice
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Depends on the retailer, but in my experience almost every company will accept a return of a defective item.
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Damn, maybe check into trying the speaker fix? But Iām in the same boat as you, not completely bricked but not working as advertised (and paid for) and I donāt want to start voiding my warranty to fix their problem only to have it bite me in the ass when another issue arises.
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I feel like Iām receiving a really good lesson in my personal struggles with GAS. Will the lesson stick? Hoo boyā¦
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Iām nervous about mine. It arrives on Friday. Most of the issues look fixable, but I donāt know if I want to deal with the process of opening and repairing problems.
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Even if itās 100 in this thread (it isnāt even close), multiplied even by 2 or 3 in the wild, the exponential amount due to shipping damage, or user assembly excluded, the remaining amount would still be under an acceptable coefficient to qualify in the territory of manufacturing failure to contract fulfillment expectations.
But this is a boutique manufacturer, where a niche website unrelated to the brand which 99.9% of buyers would be unaware of, have put a microscope of āhow dare they release this flimsy garbageā. The echo chamber of confirmation bias here is always going to be a magnified spotlight, and the issue of failure is always real. However, exaggerating issues of fader, encoder or speaker problems into a gate of quality conspiracy doesnāt help anyone.
Letās just all be glad the issues arenāt on the main board smcs.
The product team is going to have an incredible round of applause, while the management team should frame their risk management numbers as a solid goal achieved.
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7 days ago on first day of launch i wrote this. Was i right or wrong?
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While all of that may be true, itās also true that Iāve personally never seen this many defects for a single piece of new gear before in a single thread.
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The highest traffic thread, the fastest selling product, the greatest user reporting of a product. Just enjoy the ride. Poisoning the well doesnāt help anyone.
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Poisoning the well? How?
Is it the āfastestā selling product?
Is it the āgreatestā user reporting of a product?
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When the unit works (mine is perfect), it feels very solid and nice to use. Very happy with the quality.
Also, the box might be prone to transit damage but it is also the prettiest music gear box I have seen.
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I got the same email.
Decksaver is going to make a mint if they make one for the KO2. They are going to cash in on FOFF (Fear of Fader Failure).
Hell, I would be the first one to purchase. Take my fear money Decksaver, you do good work.
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would also be quick to purchase.
Well worth the $ for tabletop protection, plus freedom to think/worry less about the case choice.
Decksaver is a no brainer for this one
I requested one here: https://www.decksaver.com/support/contact-us/
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