The why is simple. Their customers are getting angry because elektron sells their products with a promise they fail to meet.
Moreover, if you look at the actions of elektron, they seem to neglect their current customer base (see sparse unofficial updates on OB) and instead focus on new customers (release after release).
Frankly, in the 2 years i own the AR my image of this company has gone down the drain. I’m still waiting for a normal sample management tool if you want to know. Elektron, in all their wisdom, have made it part of the new OB, and i’m still waiting.