Hello everyone,
A couple of weeks ago soundcloud deleted my account without any warning or explanation. I just noticed that my page URL shows now error 404.
Struggled a bit with super stoopid AI online help, managed to create a ticket for their human support finally. Unfortunately, got only crickets in response.
Has anyone else faced this problem?
Just upload your stuff somewhere else then ÂŻ_(ă)_/ÂŻ
When i search with your name i found this i donât know if itâs yours but donât put " promo team " ( i think) in your description 
.
I listen your bandcamp so donât worry !
Yeah I did a check and it was literally the first response
The worst thing about these piece of shit companies is that even paying for SC Pro probably wouldnât give you access to human attention.
It would be poop to require subscriptions to get support but also, at least youâd get value for your software as a service product.
this is the second time I see this in couple of days,
maybe thereâs some pattern here, maybe the account was not accessed in a long time? maybe some material had copyright issues? maybe they make a crackdown on bots/scammers and for some reason your account fell into the criteria?
either way, it sucks that they donât answerâŚ
I routinely use my SoundCloud for distribution purposes and it works great. But you are right about the promotion. I am on NextPro so my tracks are âpromotedâ or ârecommendedâ - I donât know which - once they are released supposedly to people. Well⌠I am not delusional. I go and skim through who streamed. I have no doubt great majority is bots.
Something definitely changed in my opinion very recently. I got a copyright warning for two demos I made for a few labels where I didnât even use any Splice samples let alone sampling anyone. I listened to the track they told me I used copyrighted material from, and there is absolutely nothing even close. Luckily my protest resolved super quick and itâs all clear now. It was weird.
Oh, I am not experienced in the actual promotion aspect, I just meant that companies canât even be arsed to provide customer service to paying customers!
Oh I see. Yeah when dealing with SoundCloud, you are on your own. I never got a reply to anything ever from a real person.
Happened to me last year.
I had 10 original tracks and 1 dj mix and some real world recordings on there. One of them was slightly political so I figured thatâs why it got pulled. Was very frustrating as the account was created when the platform launched.
To all above, thank you for your feedback.
All my tracks uploaded on soundcloud are original content, no remixes, no dj mixes. One track uses reorganized amen break, but this track is also uploaded on YT and passed YT copyright checker. Other building blocks are original DIY sound design or short heavily filtered oneshots extracted from acoustic drumloops (you can not tell what loop it is) hence I donât think that the problem is a copyright claim (no copyright strike has been recieved via email too).
Account has not been super-active, just demo version of current tracks iâm working on. But definitely not dead account.
Talking on scammers or hacked account - Iâve noticed that SC logged me off and my acount became 404 while travelling to other country. Maybe it depends on that. Anyway, I havenât faced any information security related problems with other services I use during that trip.
And yes, still no answer from support.
Any suggestions for other services to put your demo songs online? (Bandcamp seems more like a platform for finished releases rather then WIP versions of tracks).
Iâm sure Iâve had human interactions from sc support (I have the pro thing and I use them as distributors). They do take a long time to answer though.
âEventuallyâ doesnât work as great when you get banned by a shitty algo and you have some income both riding on the platform and being put into the platform itself!
Signs of âthis company doesnât see paid customers as itâs priorityâ.
In this case even paid accounts are products to sell to advertisers, not SCâs business.
Do we know if op was a paying customer to sc though? Cause that would invalidate your argument, no?
