Product Registration Removed After Repair

The Lounge General Discussion
#1

Hi.

Today i received my Digitakt back from repair (Loose Screw)

Out of curiosity i logged onto Elektron.se to check & see if there were any repair details on file somewhere on my account. When i checked to look at my registered products the unit/serial number had been removed from that list. I know for sure that i’d registered the Digitakt as the serial number appears predictively alongside all my other product serial numbers where you type them in. It also showed up when i was creating a ticket about this issue.

Has anyone else had this issue?

#2

Yes, all of my registered machines and tickets disappeared, I believe it was when something on the backend was changed, I have not checked it recently though.

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#3

Just checked, the embarrassingly long list of devices I have registered with Elektron is there as always.

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#4

Happened to me with my Digitakt. The Elektron staff member just told me to re-register it, it worked fine.

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#5

Thanks people.

I’ll just go ahead and re-register the unit.

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