PlayDifferently MODEL1… Or not…
Long story short: I was going to be the happy owner of a MODEL1 in 2018.
Went and bought a unit in a shop in Lausanne (Switzerland) which I would totally NOT recommend. Apart from being elitists as well as not so knowledgeable, the management is really on the poor side: no support offer whatsoever the minute you drop your cash on the table… Might have been innocent/naive on this one…
These nice people actually sold me a demo unit.
Back home, problems immediately started as the HPF pot was generating a very disturbing noise which eventually turned into a fried pot after a couple of months.
Prior to this I had gotten in touch with the A&H support who had told me that the mixer needed time to break in… Which is fine and totally understandable… To the point where the pot actually fried…
Couple of months later and after a removal from France to Spain, I got in touch again with A&H to have the mixer serviced…
That is when the story got bad: it actually took 2 years and 7 returns to factory to have A&H finally admitting that there was a problem with this mixer.
All PCBs were exchanged, repositioned, entire lines had to be swapped for new ones, assembly/disassembly was “poorly executed” as per their words!!! Excess of flux had bled on circuitry… The list is never ending, I actually had to track every single issue (assessed officially by A&H) as I was losing track of what was done in this unit… The list is as follow:
- HPF Master Filter
- HPF Contour pot CH 1
- HPF Contour pot CH 2
- HPF Contour pot CH 3
- HPF Contour pot CH 4
- HPF Contour pot CH 5
- HPF Contour pot CH 6
- CH 1 (004-773)
- CH 2 (004-774)
- CH 4 (004-776)
- CH 6 (004-778)
- Both AL10476 harnesses
- Excess of flux off other boards
- Noise in operation of CH6 Sculpt pot:
Confirmed. ACTION: Channel 6 PCBA was a new item fitted in the previous service to address a different issue. The complete channel assembly will be replaced. - “Cue/Mix pot is showing issues as it is not possible to have it turned full way to Cue … rubs against the metalwork when it reaches the Cue (left) side…”
Confirmed. ACTION: Problem problem is caused by the CUE/MIX pot cap, there is no fault with the function of the pot. Replacement of the pot cap component resolves this issue. - Channel 2 Cue A is rubbing against metalwork
Confirmed. ACTION: CH2 PCBA > top panel alignment repositioned.
STAGGERING is the word I believe.
2 years down the line and without my mixer I really started to get fed up… That is when the support team actually decided to send me a new unit… Not so easily as the story had been going on 2 years and the unit was not anymore under warranty!!!
After a lot of back and forth and getting in touch with EU rep, product manager and others, I eventually got them to return my original unit for a new one (lot of energy went in).
Sad story is I paid for a premium product and was without it more than half the time of these 2 years.
It made me work in a different manner and this is the reason why I sold this fully WORKING brand new unit as I do not use it anymore.
I was not going to write or say anything but realized my bad luck could serve as experience for others
DISCLAIMER:
Will certainly not buy anything A&H anymore as this is not a first one with them. But that is personal and no judgement regarding the brand.