Hi all, I’m new here and looking for some help. I recently got an Octatrack MK2, but unfortunately, I spilled some alcohol on the corner of the OT without noticing. This caused the paint to corrode, leaving a nasty spot. I contacted Elektron to see if they are selling replacement panels, and they kindly replied by adding an order draft to my account. Unfortunately, I’m in Chile and can’t seem to get a shipping quote or make a payment. Does anybody here know if Elektron actually ships to South America? Is there any other way to get a panel and screen?
When I try to put my address It says: Selected country does not match store country, am I doing something wrong on the website?
On the website you need to select which country you are based in, to get the right options for the store. But Chile isn’t in the list, so you will need to select “Rest of the World”. At the very bottom of the page on https://elektron.se it should say Rest of the World, if not, click on it to change it. If that still says selected country doesn’t match store country, then maybe they won’t ship to you.
But the best way to be sure will be to ask on the support ticket where you asked about the faceplate. They’ll be able to tell you for sure, we’re just users who don’t work for Elektron.
@Leonsarmiento is in Brazil and he had some replacement button pads for model cycles shipped to him so it’s very likely that they will ship to your address, however it may need to be done directly with the support agent where they send you a paypal invoice.
I assume he had no issue because it was a free parts replacement so they shipped the item to him without accepting payment. If the webstore is not set up to ship to your address, it’s likely the transaction can be completed over email but again, you’ll have to check with them to confirm.
Yes, just get a re-shipment service. I use MyUS.com to get stuff here in Brazil. I always shop domestically in USA.
No subscription need, I use it on demand, and they even provide you with a Sales Tax except form, so you don’t have to pay taxes twice (once in USA, then in Brazil/wherever you are)
Importing directly into Brazil is HORRIBLE. I guess any other Latam country is the same except for Mexico.
+1, I’ve used MyUS successfully before as a re-shipment service. They are pretty easy to deal with. Once you get a US address from them, you can set your location to US with Elektron and order from them as normal, providing that address. It’s a quick service, so I wouldn’t expect it to cause any serious delays either.
I would usually agree but since this person stated they’ve only just recently acquired the OT and if the situation is that a solvent has gotten onto it and in trying to wipe it down, it accidentally wiped off some of the printed functions, I can understand wanting to replace it.
I’m pretty cheap though so I might just take some masking tape and a sharpie to write the functions until I learned them, but it’s probably reasonable to replace it if cost is not an issue for them
