Just be prepared for an answer that will possibly anger you, even if they provide what you want.
long anecdotal response
I bought something on ebay recently that only used a “stock image” for the listing, and it was a product which might look different every time you buy it because it was not a synth or something made in a factory.
So I thought it was reasonable (after having paid for it already) to ask for a picture of the actual product they were going to send me. I sent the message and waited… almost a week. No response. Then I decided this is long enough, I’ll message them again to see wtf is going on.
I received back a very rude communication saying that they don’t normally do that (picture) because it takes “time”, and that their feedback is proof that their product is good. Then they went on to say that they had miscounted their inventory, and the product was not in stock, but they would have more produced in 3 days 
and after the product was ready they would “make an exception” and send me a photo.
I was realllly heated, like immediately ready to leave them bad feedback if anything went wrong, but I just calmed myself down and thought at this point it’s not going to change anything to fight with the person who hasn’t even sent the product yet.
In the end, they did send the pictures after 3 days, and the product was fine. When I received it the quality was good. When I looked at their feedback (they did have a lot) it was similar to this business in question, fighting with customers in the feedback replies and it was clear their business was important to them, but their customer rapport was f*cking terrible. If I had known they were these kind of people, I would have probably thought twice before making a “buy it now” purchase, especially because the item it said was in stock, wasn’t even in stock or produced yet and then I had to wait on their production schedules even though they made the error, not me.
Just saying, the lesson is to be prepared for an answer that will make you angry, or someone who will act insulted about your request. If they fulfill the request, try not to let your feelings about the tone of their response influence your decision about purchase, let the reality of the situation in who you are dealing with and if the product is worth it be your judge. That’s probably the best I can say about these type of “abrasive” customer support situations.
Very communicative. Explained that a lo of people don’t pay attention o the exact date things are available etc. I mean, I get that, but if so many have that problem it’s time to update the website… Synth can be send today when I order today.
. He said he had 2 in stock. So I’ll show some proof once I have it in my hands, in case someone wants to snatch the other one.
