In that case I’d request that it be escalated as a priority, as the service that you have received is simply not acceptable, where are you based? If you are in the US it might be worth contacting Elektron US office by telephone and speaking to someone.
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You‘re right, that‘s the way to do it as tiring as it may be. I‘m in Germany by the way. I feel we must have got a new UPS hub with all the machines I‘ve been sending back and forth.
Sorry dude, I was just mirroring the way Elektron support may have made you feel if they returned the unit to you unfixed.
Yeah, I see. Felt more like being kicked when already down tbh.
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Probably worth calling them then, the number is at the bottom of this page https://www.elektron.se/about-elektron/
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Ok, things are moving. I‘ll hopefully receive my last OT MK2 on friday.
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Great to hear, fingers crossed third time lucky 
Thanks, it‘ll be the fourth actually.
To wrap things up here and to also point out something positive: kudos to @Olle for supplying me with yet another Octatrack MK2. I’ve kind of lost count along the way, but initial inspection and a quick smoke test indicate this might actually be the one. @Olle actually worked tirelessly to resolve this issue for me and through his support there’s a fair chance I can now travel with a working Octatrack. Muchas gracias! Message to Elektron: @Olle and @Ess should be role models for your marketing and manufacturing teams. They exemplify how customer focus works.
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I’ve been in the exact same situation as @Hans_Olo. Loose display shield, sent it to repair, got it back and unfortunately not fixed. And now after some ping pong sending it in again for a replacement.
Honestly all the problems i’ve read recently about users having problems with the mk2 scares me a bit and i do hope that the replacment will be free of any other issues. It’s great that elektron offered a replacement, but will send it in today and then waiting a long time until it finds its way back from sweden. Realy realy hope that i won’t encounter any other problems, since somtimes thinking about it, there are way worse things that people here experience with new devices here. And i’m already a bit tired of this, because sending it form where i’m at always takes around 3-6 Weeks 
In the end i even thought about just giving up on this, because at least the rest on my current device is ok (crossfader, display and everything else), but it’s still bugging me… hope i’m doing the right thing sending it in!
Writing this just so that others might know.
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Have there been lots of QC issues with mk2? I’m in the market for one now and this scares me a bit.
Just had the same issue with my brand new black mkII
You can actually see some light reflecting from my computer monitor underneath. Just opened a ticket - fingers crossed
Gosh all these issues made me pull the plug on a MK1 Octa and A4
Wanted to update with my experience. I contacted support and they had me send it back for exchange. The new unit actually had the same issue but not nearly as bad so ill just be keeping it because i dont want to go another month without an octatrack. Heres a much clearer picture of the original faulty unit.
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can you share a picture of you replacement unit?
Screen protector still on. I actually kind of wish I kept the old one because this one has a slightly sticky trig
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My black mk2 also has this, not as bad as @halfnhalf 's first, more like the second one. It’s not the end of the world of course, but it is a rather expensive instrument, so I’m trying to make my mind up whether to get it repaired or not.
Just wondering what you all think of how picky one should be?
Be as “picky” as you are.
If the blemish means you are unsatisfied with your purchase, seek satisfaction. If you don’t care, there is unlikely to be any further consequence to not doing anything.
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How many time the new OT is warranty by Elektron ?
It would be cool to open the new black OT to see how is inside. If the weldings are ok and if the parts are well set together or if it’s a mess.
Thanks, sometimes when confused it’s good to hear some simple but sound advice from others 
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