Disassemble it and clean it, use some machine oil for lubrication.
It’s an optical sensor. Lubricant won’t do anything + might even make it worse / break it. It feels like the problem is the stem is “loose” so to speak and allows for more vertical travel than it should.
Luckily I found out my unit is still under warranty until 2029, so looks like I should be able to get this taken care for free.
Did Elektron say whether doing the swap yourself would void the warranty?
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I was somewhat reassured I could do it myself, or I could send my unit. Ask them. I did it myself
Keep us updated.
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Please let us know what Elektron said and if they provided you with new crossfader?
Still waiting, I got a response to the initial ticket and was offered to send it in, but then asked if they could send me the part instead. No reply yet but I assume it’s due to their long response times due to vacation season.
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I has been a surprise to me too when I wanted to add some weight to the MKII crossfader…I think the best solution is to find a weighted crossfader cap…(above).
Any suggestion welcome…