I appreciate you changing your usual stance in this case, even if it comes at the cost of uncovering, even if temporarily, the aura of mystery Elektron traditionally has had.
While much of the outrage surrounding the launch has been unreasonable, I also believe that people have certain expectations of devices that are carrying the Elektron name and the premium price associated with it. Tonverk clearly fell short of those expectations. Maybe this happened because the user base has grown, with people having bought machines that have already been in a mature state.
It’s like you said: this is not your first rough launch. But this might be the first time you are communicating about it in such an open manner, and I think you are doing the right thing in this particular situation.
Thanks for the update and good bug hunting.