Ah, got it, I haven’t encountered that “on the fly” method before, having only used digitakt. that would be a nice, but no, tonverk does not seem to allow that. thanks for clarifying
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+1 I’ve had great experiences with Andertons. My old Model:Cycles had a faulty power connector and they helped me through returning it to Elektron and eventually swapping out for a credit on a Syntakt when it was still faulty.
Shame to hear about this experience with Rubadub. I kind of take it as a given that shops will let you return stuff if it’s in as-new condition. I can see how it’s a bit hard on the shops as they can’t resell as new, but I think that’s life as an online retailer. Unless everyone adopts the same policy, this is going to put people off (it has definitely put me off, and I hardly ever return stuff)
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I’ve had a good experience with both Juno and Anderson’s
Returned to both without any hassles
Did anyone ordered directly from Elektron and send it back ?
sales@elektron.se don’t answer my mails.
I use it to resample multiple tv tracks and the plock the start point to create new melodieus and harmonies. Bonus is that i can use more fx this way.
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Bon, good morning. That was lots of serious fun (also old “speculations” r.i.p.), thanks everybody for insightful contributions and tips and tricks as well as daily, constant supply of informed and diverse opinions, but now:
… back to DT2 for me. Fingers crossed for timely and useful TV updates! I am sure at some point in the future, hopefully rather soon, it’s going to be bloody amazing! 
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Can someone explain why a “restocking” fee is not a fixed cost but rather a percentage of the cost of a given item? Like I don’t understand why it would cost 10x more to restock a £3000 item than a £300 one.
edit: admitting my above post is a bit short sighted—did not consider returns as needing to be sold as b-stock. That said I still feel sorry for early adopters that are experiencing bugs and core functionality that is not working as advertised, and not hearing anything immediately from the manufacturer (though I see Elektron just posted a response). It’s an overall sticky situation that doesn’t seem ideal for anyone involved.
Hope the Rubadub return works out alright for the OP!
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I’d wager it’s because if they were to resell it, they’d have to resell it as B-stock at a reduced amount.
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Thats the problem i have with it if it was a change of mind purchase i dont mind paying £10 £20 even £30 restock fee to return it but 10% of total price is ridiculous so basically its cost me £120 + p&p
But dont get me started on it actually not being fit for purpose and returning for a Full refund
If theres one thing ive learned about this whole experience is always check the returns policy
Now i know of Rubadubs policy i wont be buying from there again
This exactly. Most shops do let you return open boxes because a) it’s the right thing to do and b) it’s the law according to Trading Standards. I get why you’d want to put a restocking fee because business is business, but this is why B-stock exists.
Shops get the advantage of selling things to people who wouldn’t normally buy from them due to distance. The trade-off is they have to comply with the distance selling law, and give people full refunds.
When buying online you don’t get chance to check the thing out in person. So if anything this rule is more important now that fewer physical shops exist.
Yeah it is shady. It’s against the law.
Imo is a 2 way street. Musicians I know mostly want to support the little guys, but it works both ways. We get that they can’t offer discounts to get more sales, while big chains can price just below the little guys. That’s fine. But if I pay retail to support your small business, I expect you to follow UK consumer law.
They can gain a lot of good will by doing the right thing and rewriting their T&Cs. Meantime, best to vote with the wallet and avoid companies who don’t allow free returns until they adopt customer friendly practices. I’ve had good experiences with customer support from Music Matter (RIP), Andertons, Juno and Thomann.
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Sent a few things back to Signal Sounds recently. Two were dead on 30 day limit. Will have to check back but think they took a very small fee due to the condition being new. I was very happy anyhow and refunded day it arrived - spent the money back with them as really appreciated it.
I should have used Thomann even though it takes a bit of time to ship back and get your refund you will get it in the long run
Lesson Learned
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Give it time. I haven’t heard of anything untowards.
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I just read through the thread and a couple points spring to mind. It seems Rubadub’s policy is not the same as other retailers. Unfortunately the buyer should have known that and because they didn’t they feel hard done by. I agree it’s harsh but I don’t feel anyone has been deceptive here.
The other point I want to make is that the current situation with returns (30 day and no questions or fees asked) is great for the buyer but it clearly impacts on small retailers. I always use large retailers because of the return policy. I wish I could support the smaller retailers but money talks. Until legislature helps them out I fear they will disappear.
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The policy does follow UK consumer law.
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They’ve gone down in price slightly on Thomann UK. Now £1179.
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Respectfully, I don’t think this is the case. You can charge a fee if the goods have been excessively handled. Otherwise you can’t.
Consumer Rights Act 2015
(17)The trader must not impose any fee on the consumer in respect of the refund.
And:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
(9) If (in the case of a sales contract) the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price.
This is from a legal website…
Prohibited Fees
Where a customer returns the goods within the 14-day statutory window, Regulation 34(1) of the CCRs states that the trader must reimburse all payments received from the consumer, including any standard delivery charges. This prohibits retailers from charging any:
- restocking fees; <<<<<<!!!
- administration fees;
- handling fees; and
- other charges beyond the direct cost of return shipping.
Permitted Costs for Consumers
While the law prohibits most fees, consumers may still face some costs when returning goods within their statutory 14-day period. Retailers can charge the following fees related to returns:
- Diminished Value: A retailer can deduct the value that has diminished due to the consumer handling the goods. It cannot deduct costs where the damage is caused by handling that is necessary to establish the nature, characteristics, and functioning of the goods.
Now I’m not a legal guru by any stretch, but I can’t see anything here that allows a restocking fee (and those legal guys say it ain’t on.) And it certainly shouldn’t be a blanket % number, it would have to be based on the actual handling of the device on a case by case basis.
According to Rubadub the item has to be unopened to get a full refund. But if you return the item unopened, you won’t have been able to “establish the nature, characteristics, and functioning of the goods.” So that’s no-go for a kickoff.
In short, I’ve not seen anything here that convinces me it’s lawful. And even if it’s understandable from a small retalier perspective - which I totally get, it’s anti customer and a shitty move imo.
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Yea I think all that needs to be said has been said. Rubadub are not trying to sidestep the law, the initial email response likely just missed some context or a detail. Keep in mind that OPs return request wasn’t even initially for a faulty product, it’s an ongoing discussion and based on my experience with Rubadub they will get a reply to their latest email with something along the lines of “ah ok got it, sorry we misunderstood what you were returning and when, as you highlight you are well within your right to return it in this case and within this time frame”.
Rubadub are not some shady back alley business, they’re a small but established Scottish shop staffed by human beings.
Let us know the conclusion OP 
On the topic of a restocking fee, it’s a percentage because it’s covering the loss of having to sell it as b-stock, which will be a percentage loss, not a fixed cost loss. But it isn’t relevant here anyway this is clearly a misunderstanding.
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You can also get them for 1.329€ at most shops in Germany now.
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