So i’ve been selling on reverb.com for many years now, and even despite the tax additions and fee increase, I have generally been satisfied with my experience. I’m a 5-star seller (though i never went through the motions to become “preferred”). Lately though, I have received a string of complaints from buyers who are claiming to receive their items in a state different from when it was shipped. I think i’m finally too fatigued to deal with the back and forth. I just took a perfectly reasonable return the other day and that was no problem, but many people are claiming small (and easy to feign) issues like missing knobs or “container was damage”. I ship everything insured and none of these buyers have attempted to make a claim. They are just messaging with complaints and attempting to get partial refunds or something similar. They have up to this point even left me 5-star ratings after the fact, or not bothered to rate. Is anyone else experiencing these issues? I am not a full time reseller, I just like gear. Just wondering if i’m just not cut out for the market, or if this is becoming a pattern.
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