How long does it take Elektron to respond to a support request?

The Lounge General Discussion
1

Five days ago, I opened a support ticket for an Overbridge problem. I got an immediate auto-response with a ticket number, so I know it was received.

Any idea when I might expect a human to look at it?

2

IME can take a couple of weeks, sometimes a few days, probably depends on how busy they are.

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3

I’m sure it will vary depending on how busy they are, but so far I’ve gotten replies within a few days.

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4

Thanks! This is annoying me bcause it appears to be the return of a problem that I reported in the past and that they fixed. I’m wondering whether they missed something in the process of merging the Apple Silicon support.

5

I have sent a handful of support requests over the years that have never received a response.