So I happen to have an album up on spotify for next sunday and wanted to upload it to bandcamp as well last 9 days ago.
When I want to login in my bandcamp they ask me to confirm a mail they sent.
Turns out that I had a typo „gmai.com“ when I last changed my email so I can never ever receive that confirmation mail.
Tried to contact them twice via form on their support page, but just got an automated mail that they received it.
Is it normal that they take so long? Has anyone experience with their support? Am I inpatient?
Any tips?
I contacted the about a week ago (a DL code not adding the album to my collection) and all I’ve received is the “we got your message” email. This is the first time I’ve ever tried to contact them.
You could also try reaching out via whatever social media accounts they may have. I’ve tried this approach sometimes in situations where I was hoping for a quicker reply/wasn’t getting a reply. Never had to connect with Bandcamp, however.
If they typically take more than a couple of business days to respond, they should really include a time estimate in their auto replies, imo.
…really strange that their system is not set up the way to tell u right away, that ur given email adress simply does not exist, since with that adress ending, their response system should have noticed right away that their confirmation mail ended up with a disclaimer…
every mail program has that…if an emailadress can’t be delivered, does not exist, does not respond systemwise, u get that message right away…can’t deliver…that adress seems not to exist…check adress, try again…
so, that’s really strange for real…bandcamp is so upfront in it’s basic concept while not have this basic “remote” auto check function embedded in their system…!?
Seems so.
I tried it several times, each time they say a confirmation mail was sent.
I didn’t receive any. Then checked their mail where they confirmed my password change few weeks ago and saw that typo.
…hmmmm…but especially if u don’t have the manpower for support, stuff like this really needs to be implemented…guess, that will come sooner than later…
which is no big help for now…
open a new bandcamp profile with ur project name written different…
The Domain gmai.com exists and even has a MX record. When there’s a catch-all in place the mail will not bounce. While in theory, the website could react to a bouncing mail or non-existing DNS records and give this feedback on the website (as long as it’s not already closed) I’ve never seen such a feature and I’ve seen a lot. (a mail program is a totally different area) Maybe because it bears a certain risk for abuse. So let’s calm down a bit
One could be the use of a technique called “typo squatting”. This technique tries to mimic legitimate domains by using a slightly different spelling, either in the hope that people will misread it as the legitimate (ie. qmail.cominstead of gmail.com) or waiting for people who are making a typo by theirselfes when they want to visit the site or somewhere else. The first use-case is usually relevant for sending phishing mails. The second one could be used for phishing as well (ie. when you don’t notice your typo and enter your credentials on the site which looks like the google login). A less criminal scheme could be just serving ads on the page trying to earn some money with impressions. In the case of mail providers or other high value targets, you could also just setup a mail server and wait what people will send to you.
But maybe someone just bought the domain and is hoping that someone else (ie. Google or a malicious party) wants to buy it for a higher price.
This shouldn’t be required at all since right the address is still unknown to Bandcamp. Only the chosen pseudonym will be taken. (Or maybe wait for some time, I guess that accounts with pending confirmation will be deleted after a grace period)
