Faulty Rytm MKII, Should I return it or not?!

Elektron Gear Analog Rytm
1

I’ve received a faulty Rytm MkII last week,

At first, the mute pads were completely temperamental, I played with it, for a few hours, and the problem seems to be much less severe, but it’s still there.

I’ve sent support a message straight away, it’s been a week already and still no answer. I don’t even know if it’s a hardware or software issue… And if I should return it or not… the wait is long.

2

You need to keep pressuring them. Contact your dealer or make another ticket with Elektron. Its an expensive product and if its faulty it should be immediately replaced.

I had a faulty A4 MK2 and I didn’t receive an answer to my ticket for a week either. I was calling my dealer every day until it got resolved. It was a frustrating experience, to say the least.

Good luck.

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