Ok I´m a bit confused here
few months ago had a screen issue with my A4, opened a support ticket, Alex from the tech department in USA answered very polite and supportive, he asked me to send the unit directly to Elektron California ( I was in Mexico City at that moment) and in 2-3 business days I had the unit on the way back fixed…
Now… I´m at Berlin working in studio, another screen issue now with my AR, just that this time I´m under the clock with studio time booked and gigs coming next week, so I opened a support ticket yesterday, and today I called Elektron Sweden just to try if I could speed the process in any way… but this time the lady on the phone told me that I need to send the unit to the store I bought the AR (USA) in order to get my warranty valid??
why? I´m at Berlin right now and I could send the unit to Sweden today, shipping would be much faster (and cheaper) and have the AR fixed back asap, send it to the USA would be only a drag in time and money… (on me of course) not to mention import taxes etc… why no to handle it inside the EU where the process would be much faster and easier??
last time Elektron USA didn´t ask me to send it to the store, they gave me a shipping code immediately and sent the unit directly to Elektron California right away, and the only reason I didn´t get it back even faster is because I wasn¨t as fast as they response…
maybe I´m missing something here?
