At the beginning of September I came across a final sale for some of Dick Malibu’s Faceplates. Since the Machinedrum and Monomachine were discontinued this summer, I figured it’d be now or never to order a black faceplate for my Machinedrum. So I did September 2nd. They said there’d be a 6 week lead time, and that has now well passed us by. Several weeks into my wait, their website seemed to have closed down. I reached out to their email support, asking for an update on the order and to ask about the website… they followed up with a phone call a day or so later. Reassured me that my order was still being processed, and that i’d get a call by the end of the week with further details. Never got that call.
I emailed them back a couple weeks later… no response. I called their phone number, and left a message… still waiting for a follow up. I just messaged them on Facebook, hoping to get a response… but am really concerned now that i paid a hefty price for this custom faceplate, and won’t ever receive it. I paid with Paypal, so my next step is to contact them to request a refund… but was hoping to hear some positive feedback from anyone else that’s done business with them in the past. Can anyone vouch for Dick Malibu? Should I just presume that they are trying to steal my money, and start working on a refund with Paypal? I’d really like to have the black faceplate, but I’ve pretty much lost all hope that they will respond, since they seem to have gone dark with any form of communication.