I’ve actually tried 3 cables. I have a usb b to c, the standard one and the usb to midi as I mentioned.
Same result all 3 times (although the usb to midi does it through the midi channel obviously whereas the other 2 recognise it as the Heat)
It’s a pretty straightforward process and Elektron have a set of recommendations for when you’re having problems and I’ve followed them all.
I’m honestly baffled.
And of course the latest version of overbridge doesn’t recognise such an old os, so it’s basically an expensive paperweight at the moment
This is very annoying.
I found an old laptop which had version 1.10 on it and I was able to update to that version.
However everything I do to try to update to the latest version just fails.
I’m completely at my wit’s end with this one.
Hopefully I’ll get an answer from my support ticket
To ease your pain I’m not sure anything major was updated though I’ve not read the release notes since the last time I updated. ( except maybe the overbridge side of things )
Otherwise can you try a friends pc / mac ?
Try using the boot menu ( can’t remember it that’s an option or not )
Are you sure you’re not trying to update a AH mk2 with a mk1 update, or the other way around?
Because that won’t work…
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Yeah, positive. Anything obvious, I’ve tried. I’ve made sure it’s the right file etc.
I’ve now tried 3 computers - my macbook, a desktop and a laptop. I’ve now tried 4 different cables. I’ve removed all peripheries. I changed different usb ports. I plugged it directly into the pc/mac.
One thing I have noticed and it’s something that maybe people can help me with here. When I click on the sysex transfer page on Transfer the only midi connections that the drop down menu brings are midi out. ie it says Analog Heat midi out. Maybe I’m wrong here, but surely that should actually be midi in? I mean if I’m sending a sysex message from my mac to the Heat I would have thought that I’d want that to go to the midi in of the Heat, not the midi out.
Could this be the issue?
ps tried the boot menu, but it removes the usb midi so the only way of doing it is via a usb to midi cable
Mine is the same. I quickly transfered a preset just to confirm that it works. They are naming it from the perspective of the computer.
Another thing you could try (if you don’t mind losing any presets you have created), is to do a factory reset of the Heat?
Nowadays, IIRC, Elektron devices can be upgraded two ways. But since your unit firmware is old not sure about the second.
- Setting up the OS upgrade manually on the system menu and then sending the SysEx file with any SysEx program. This requires only sending data from the computer output to the device input.
- Using the upgrade service from Transfer or Elektroid. This needs both input and output.
Which method are you using? I guess you’re using the second and therefore it doesn’t work as there are no MIDI input.
You said you’ve checked out everything but you haven’t said anything about the MIDI ports configuration. Are both input and output active in the setting menu?
Have you tried the first option?
I have tried both methods to no avail.
I used a sysex librarian on the mac and I found an old copy of c6 for the pc (c6 doesn’t work on Monterey). I’ve tried Transfer on all 3.
When you try it via the boot menu it disables the usb functionality so the only way I could try it was with my usb to midi cable
I have tried all configurations in the midi settings - usb+midi, midi, and just usb. If there’s an obvious thing, I really have tried it. I’ve been trying unsuccessfully for half a day now, I’m really not just doing the same thing. I’m literally trying everything.
Going from 1.02 to 1.10 was as easy as it’s supposed to be. There is clearly not a problem with connections or settings or else I would not have been able to upgrade to 1.10. The problem is getting to 1.21. I was able to upgrade to 1.10 on the laptop using c6 and the original usb cable. So they’re working fine
I actually tried a factory reset, but it doesn’t seem to work. I’m right in assuming with my factory reset, the os should go back to an earlier version? Mine is still at 1.10. And I am sure I did the factory reset the way it is supposed to be done.
Thanks for all your suggestions by the way, I do appreciate the help, even though I’ve tried most of it already
Maybe try 1.10 -> 1.20 first, see if that works?
Edit: I don’t think Elektron have links to old versions on their website, even if you wanted to try this you would have to get it from Elektron.
I don’t think so. A factory reset should reset your Heat to the last upgraded OS. This happens with other Elektron machines too.
Really weird. Is OB installed on the computers you’ve tried with? I’ve read that there are issues with OB and version 1.10 and perhaps the OB drivers are causing this.
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I have overbridge on the mac, but not on the laptop or pc, so I don’t think it’s that.
My pc and mac both recognise the heat when I turn it on, overbridge does too, it just says it doesn’t work with an older os and advises me to update (grrrr). So my situation is slightly different from that thread, everything seems ok, except for the ability to update to 1.21, whether using Transfer or c6.
It just seems so utterly bizarre that I can update to 1.10 literally as easy as anything, yet the same program won’t let me update the heat
The sysex file I’m using is Analog-Heat_MKII_OS1.21C.syx and I got it straight from the Analog Heat 2 support page. It being the wrong file or there being some mix up is all I can think of right now
ps I actually found an old beta of 1.20 and tried that but had the same issue
I’m truly baffled
Are you using the most current version of Transfer (1.4)?
1.401 straight from the support page, but like I said I also used c6 on the pc and laptop and in fact updated the firmware to 1.10 using c6, so it’s not that.
It just sits there saying ‘waiting for sysex’. Nothing happens. When I updated to 1.10 it instantly changed and started writing
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The same thing happened to me on my A4 several years ago, but I don’t recall how I finally got it to work. Have you heard anything from support?
I suspect the issue is that Transfer detects that the SysEx is an OS and uses the upgrade protocol in which some messages are exchanged between the computer and the device. As the device firmware is old enough this protocol is not implemented and is just waiting for a plain SysEx message containing the OS.
The official documentation states that a simple SysEx transfer utility could be used for this.
I know you’ve tried everything already but just to be sure, have you done these steps from the official documentation and sent the SysEx with a 3rd party application? It makes no sense if the device doesn’t do anything under these conditions.
- Select SYSTEM in the SETTINGS menu, and then select OS UPGRADE.
- Send the SysEx firmware file to the Analog Heat either using the MIDI In Port or the USB MIDI In Port.
Sorry if I’m being too picky here.
Just to confirm once again, I have already upgraded the OS from 1.02 to 1.10 using c6. It worked fine, the settings were fine, it did its job no problems.
You’re talking about Transfer when I’m already just trying it via the sysex program (which is working okay).
I know it makes no sense. It makes even less sense when it can upgrade to one OS version number, but not the other, using the steps you linked to.
This is why I’m baffled. I have gone through every setting, changing from usb+midi to usb to just midi. I can still update to 1.10, that works just fine. But just not to 1.21 (or 1.20).None of it helps
Unless there is a setting to be picked in the Heat that I have missed that is necessary for 1.21 but somehow wasn’t for 1.10, which would be bizarre.
When I say I’ve tried everything, I have literally tried everything. I tried a 3rd party program on the desktop and on the mac too. None of that matters, because as I have said, c6 is actually working ok, only just for 1.10 and not for 1.21
OMG, I don’t believe this.
I actually have the analog heat mk 1 not mk 2. I returned the mk 2 when I got a cheap deal on the mk 1. I had an operation recently, and I think it’s turned my brain to mush
I’m so sorry for wasting everyone’s time. I feel like such an idiot. lol
Thank you anyway to everybody who tried to help me.
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Haha, we’ve all been there. Glad you got it sorted.
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