Thanks for posting this, and I sincerely hope the sales go well and that now that original backers are getting some of their units that some of the aggressive messages fall off. I know so many companies have had to deal with delays, not to mention customers demanding immediate responses/shipping/fulfillment like they get from megacorps like Amazon.
I wish say they don’t mean ill by it, but unfortunately I think a lot of times they do aim to make folks feel bad with what they say . But I think it’s worth remembering that they’re just a little misguided, a little upset, and probably lashing out due to a zillion other things the pandemic has forced us to feel out of control on. It sucks that you (and other folks working on projects they truly love) have to deal with that kind of shit.
If we’ve learned one thing from the pandemic, is that being kind and understanding of people’s challenges and what they might be going through, without judgement is a good skill.
No joke! I can imagine it’s probably hard since your company is small enough that you personally have to respond to and read customer correspondence, but have faith that you’re working on something that is really unique in the market and that there are many folks out there who aren’t screaming on the internet, but are just excited to make music with this thing.
And for my two cents: I just got my Offgrid delivered yesterday! It’s a great little piece of hardware. You all did an amazing job on it! I’m looking forward to my holiday travel a lot more now, and my portable music-making kit just leveled up big time Using it with Koala and Drambo on iOS has been a dream so far, and the latency is crazy! I never really thought I’d be able to play live unquantized input from a bluetooth midi controller.