Most likely the card’s fault, I’d say.
Yes I also had a fried card a couple of days in - Black OT also bought from Anderton’s in early March.
I contacted Elektron and they sent a replacement out very speedily, and I’ve enjoyed a lot of Octatime with no problems since.
Just to follow up on this. Support got back to me yesterday and are sending me out a new Octacard and spare other CF card now as they have seen some issues with Octacards, very quick and good service.
I was impatient so I went out and bought a new flash card today as I was a little skeptical of using an Octacard as my main CF card in future anyway but having the spares will be nice. It worked and the Octatrack is back up and running!
Also the card reader arrived and my Mac refuses to read the Octacard, I’ve tried leaving it in for ages, plugging into different USB slots etc. and disk utility is not detecting anything. The new Lexar one appears immediately. Just leaving this info here for anyone that has a similar issue and comes across the thread.
Interesting, thanks for the follow up!
I’ve had a few issues with my black OT that I recently got and this sheds some light onto why. In my case the OT would sometimes boot into demo mode with the card inserted or empty sample lists in projects, but it would resolve itself after a (few) reboot(s).
I’ll try a different card if a problem comes up again
It happened to me exactly the same. Brand new Octatrack mk2 black, worked fine for 3 days and now it is freezing after the splashscreen. Just contacted support and hoping for the best. Probably will buy a new card to try since it seems a global issue.
update: Elektron just contacted me, I performed the startup test and it did accuse failure on the CF card. Elektron will send a new one shortly.
2 posts were split to a new topic: Inappropriate
I had the same issue, brand new OT black a month ago and elektron sent a new card, and it happened again now
Yeah my ‘Octacard’ failed after 1 week of us, same issue. My actual Octatrack was also broken too, had to have a replacement sent.
Great device but i’m surprised how bad Elektron’s quality control is. I’ve purchased dozens or even hundreds of music products over the years and i’ve never gotten a broken product before (never mind one that ALSO had a broken accessory).
What was the issue with the octatrack?
The main outputs were broken. Basically instead of getting two mono outputs for left and right you would just end up with only a left channel. Seemed liked it was wired incorrectly.
CF Card - The Octatrack Special with the OT Badge - just locked the machine completely.
Lost a week’s work. I know - back up often and all that but . . . time marches on and you just forget.
Anyway - if you’ve got one of the cards from Elektron consider ditching it!
I had this same issue. Had to buy a new card. Kind of want a small refund for the defected one.
Just bought a brand new black Mk II in May and had the exact same issue you described with the included “Octacard.” Contacted Elektron who confirmed it was an issue with my card and are sending a replacement. I’ve already got a SanDisk 64 gb on the way though, since I’m not convinced the next one won’t fail on me as well.
Oof it happened to you twice? This really does seem to be an issue with the particular brand / supplier of cards they’ve chosen.
It had been a perfectly fine Kingston. Now it seems some off-brand garbage.
The exactly same thing happened yesterday for my black Octatrack Mk2 w/ 32 GB octacard (ordered in May). Unit is completely frozen upon start up with the octacard inserted (I never took it out). Currently waiting for Elektron support to reply, but I will nevertheless buy a new 64 GB card asap.
Did anyone have any luck saving their data from the corrupted Octacard? Needless to say that this is really frustrating as all the projects are likely lost…
It is clear that they include cheap CF card in the OT
Kind of a bummer that they don’t have a better CF card since it’s such a integral part of the whole thing. Not to mention the feeling people have after spending that much money only to have something go wrong. Seems like this is the norm with the choice in CF card manufacturer.
Makes me think people are better off to just by a used OT that has been through it’s paces and has a proper card, as mine came with a Sandisk Extreme Pro 64Gb card with like 160 Mb/per sec read/write speed. Thankfully I’ve never had any problem other than some of my audio files won’t read, but their likely the data files that get generated in the file system that I didn’t delete before copying all of my audio onto the card.
Same has happened to me. Gutted that I have a bunch of not-backed-up work on there (I need to figure out a good backup workflow).
I’ll raise a ticket but not going to bother with a replacement octacard. For such an expensive machine it seems nuts that they’d cheap-out on such a critical part of the system.