A few days ago I ordered a b-stock SSL2 at a good price for some VO work I’ve been doing. I needed a plug-&-play solution with a small footprint and phantom power.
As soon as I got it I realized I’d failed my research, because the SSL2+ or SSL12 would fit my needs a million times better, given that it’s much easier to do outboard routing with them.
I emailed the place where I bought the interface and I can easily mail it back, but . . . should I?
I’ve worked for local retail shops and I know how thin the margins were then. It’s much worse today. And this was thru Reeeverb dot com so those margins are even thinner. And it’s my own fault that I didn’t read the specs for the other models to see that they’d be better for me. On the other hand, it was b-stock, not new (which I don’t really know matters or not).
What @shigginpit already said. Plus, if you’re buying the replacement through them then they’ve upgraded the buy. And if your one purchase breaks the bank they’re already in trouble
If you’re in the UK or EU you’re fully entitled to “cancel” an online order and return it for any reason (up to 14 days after delivery, I think.) Sounds like there’s no issue from the shop anyway, but don’t feel bad, it’s part of your rights.
The seller should be expected to stick to the terms set forth by their shop policies, as should the buyer. It’s all decided ahead of time on reverb and unless something falls outside of that sales contract, there is no reason to deviate from the agreed to terms.
It’s fine, just let it inform you about your decision-making the next time you want to jump on something.
Self-flagellating isn’t serving your creativity either, being conscious pre-sale is 1000% more useful than beating yourself up while staring at THAT BOX (it knows what it did.)
Most places have a policy around restock fees and return shipping so that’s not going to actively screw them over.
I went to a GuitarCenter two days ago and there wasn’t even a single synth. It was all midi controllers, guitars and DJ gear. I don’t blame people returning their online purchases anymore, because you really can’t even do your due diligence anymore.
Nope, for B stock clearly advertised as such before sale, you may be denied return with the EU unless the product is functionally non-conforming. It is of course different with B stock not clearly advertised as such.
The real hit is returning new and them having to sell it as B-stock. For this I would not worry. Especially if you plan on buying the upgraded model from them.
EU right of withdrawal has no such exception for “clearly advertised” used or b-stock items.
If you buy a product or service online, you have the right to return it within 14 days of delivery without providing any justification. For service contracts, the cooling off period expires 14 days after the day the contract was agreed. If the cooling-off period expires on a non-working day, your deadline is extended until the next working day. This is called the right of withdrawal.
Exceptions
Please note: the 14-day cooling-off period doesn’t apply to
plane and train tickets, as well as concert tickets, hotel bookings, car rental reservations and catering services for specific dates
goods and drinks delivered to you by regular delivery – for example a milk delivery
goods made to order or clearly personalised – such as a tailor-made suit
sealed audio, video or computer software, such as DVDs, that you have unsealed
online digital content, if you have already started downloading or streaming it and you agreed that you would lose your right of withdrawal by starting the performance
goods bought from a private individual rather than a company/trader
urgent repairs and maintenance contracts – if you call a plumber to repair a leaking shower, you can’t cancel the work once you have agreed on the price of the service
Second-hand goods
Second–hand goods that you buy from a seller are also covered by the minimum 2-year guarantee.
Under EU rules, a seller must repair, replace, or give you a full or partial refund if something you buy turns out to be faulty or doesn’t look or work as advertised.
B stock, advertised as such, could be considered second-hand, which still provides a good warranty and may be less straightforward when it comes to returns. Luckily, sellers usually fail to take specific pictures of the B stock items, so you could argue that the item did not look as advertised. And even a cancellation right granted by law will not make it easy to enforce it in practice. So being careful before buying stuff is a good approach.
Thanks. Yes, that seemed like completely hallucinated nonsense. Right of withdrawal is not equivocal and I know it applies to used goods, so obviously “b-stock” is not some magical incantation allowing stores to get around this basic rule.
It is certainly not “hallucinated nonsense”, as you may one day realise when in touch with a behemoth retailer not residing in the same country as you.
Here you are confusing a portion discussing requirements of Warranty with the unambiguous statements of Right of Withdrawal
It comes off AI-grade hallucination because you are conflating things that are unrelated beyond being somewhat near each other in the broad category of purchases.
It is not impossible that companies will try to screw you out of your rights under international law!
Companies screwing you out of your rights and you advocating compliance with this is irrelevant to law.
We all understand that companies may be shitty, especially if you are purchasing outside of your own country and have less direct advocacy. Expectations there are I think set realistically in that you would need to expend additional energy to nudge a shitty retailer to follow directive.
While I am based in the US (as I think threadposter may be), I purchase things regularly from EU vendors that I cannot find locally/at reasonable markup and have had to go through awkward return processes.
While I do not directly have rights through EU law, companies applying them consistently within are generally not shitty about extending them to customers without.
We all can find exceptions of companies that do not follow established, pro-consumer regulation, but we don’t need to invent reasons to not try to apply what’s on the books.