I just received my repaired OT back exactly one week after shipping it to HQ. Elektron organised the shipping and the whole process was very smooth.
Happy customer! 
ps: I am in the UK
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…that’s good news for all of us…
what was the problem in first place…?
midi thru failed - they replaced the i/o board
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I just got my OT (bought 2012) back from repair. I just want to share how happy I am! First I opened a ticket on elektron.se. I got fast reply. I sent the unit in and it was repaired fast (and without extra charge!). Great service!
I had to send the unit in a couple of times before that, one time it was to change the battery, one time it was a headphone-out problem … From my recent experience I have the feeling, that customer service has improved (but was never bad). I am really impressed this time with the service. The unit is anything but new, any warranty is gone. And still: They repaired it perfectly and a can play on happily …
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