What makes the experience with delays and issues so unpleasant is not so much that issues and delays happen. It is made much worse by a defensive approach, often mirrored here in the forum, by self-acclaimed Elektron supporters and people with pseudo-sherriff-attitude, who
- try to deny everything possible about Overbridge: if it is even needed, if it has been part of advertised buy, if Elekron’s delay communication has been a slap into their customers’ faces and not the greates way of communicating etc.
- just try to deny the urgent necessity of backups, until at least basic sample backup funtionality thankfully has been delivered now. Why talk before, as if this were not really needed? I mean, even seriously having to discuss this absolute must in such a forum has been weird to the max from my view
- try to deny that some basic functionality like sending midi note data through midi out is kind of an expected standard in nowadays drum boxes. One can say: sorry, we don’t have it for some reasons. But talk as if all is well as it is?
and so on.
I think the atmosphere looking at Elektron and in this forum could be a lot better and concentrate more on solutions instead of problems, if these constant efforts of denial and playing down legitimate user interests would make place for a more open discussion welcoming criticism, as long as it does not become insulting.
Introducing Overbridge has been essential to get a much broader user base beyond those, who just want a hardware live tool. It should surprise nobody, that this broader user base will not want to seriously discuss basics, which they need and want in their workflow, and expect from a working Overbridge solution. You can ignore them, if you want to drive them away after a short Elektron experience. But if they are taken serious, tone and content of dealing with them has to change significantly IMO!
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