Yeah, I already rang last week. Wishing I had cancelled then, but they told me they expected to have things sorted out soon and I believed it.
Been meaning to ring again and forgetting, so will try tomorrow, but from trustpilot comments and their auto-reply e-mail it seems likely nobody will answer. If no joy by Friday then I shall open a dispute via PayPal. Hate to use those kind of tactics, but needs must etc.
Update:
No answer on the phones. Let it ring for 15+ minutes this morning just after 10am, nobody picked up. Tried again throughout the day, same thing.
No reply to support e-mails.
And obviously no delivery either (as if that needed saying).
Hilariously they have responded to my bad review on Trustpilot with some weak excuse and a bit of a dig trying to push responsibility for their lack of assistance onto me. Customer support shouldn’t require giving them a public drubbing to get attention. Had it with this lot. Next step is a PayPal dispute if I don’t have a reply by tomorrow.
The replacement Thomann order I made at 1am last night has shipped already.
Received a refund. It was the filthy Trustpilot review which got their attention. Public shaming works, a sad indictment of our times.
If I were Juno in this situation: I would have suspended web orders ASAP until the existing backlog had been cleared rather than allowing people to place orders for a whole week with no way to service them in a sensible/timely manner. And I would have put a notice on the web order form rather than just make it seem as if everything was business as usual and continue taking payments, especially considering they told me they had no access to internal mailing systems to inform customers of the delays to their orders! What a joke. A week of delayed income is better than a damaged reputation. Perhaps the hit isn’t so bad at the moment, but if other ignored customers feel as miffed as me they’re going to see a fairly big drop in traffic. When it comes to gear purchases I will be heading straight to Thomann from now on and waiting an extra few days for delivery.
Just curious, why are you going with Thomann rather than alternative UK retailers?
They usually have what I want at a good price. They pack and send carefully. They are very good about returns. They give you direct numbers for support access (and answer their phone). Some of the other UK retailers are decent (hello Rubadub), but they rarely have stock of what I’m looking for. Juno is usually the best of the bunch for getting what I want at a single shop.
Also it’s a good opportunity to grab a few Cordial cables when buying a higher value item. UK is awash with Hosa rubbish. Only Studiocare offers anything of comparative quality (to Cordial), but at a slightly higher price.
I’m in the states, have bought CDs, vinyl, and music gear from them - never an issue and fast delivery. More than I can say for my Guitar Center experiences.
man sorry to hear this didn’t turn out right, I had considered Juno kind of an oasis of sorts… hope they clean up their act cause this’ll have me second guessing
I stopped using them after they sent me a brand new synth with bent knobs, and then refused to exchange or refund me, insisting on a repair. I had to make a paypal dispute in the end.
Always had great next day service from them, including kit bought in last few weeks.
G
Sorry to hear that. It does sound uncharacteristic of them from my past experiemce, but this last week has wiped out my high expectations.
Same! Always been good in past. I usually go in person though
I had intended to buy stuff from them this weekend. We’ll see
Quick update on my order- eventually turned up yesterday 8 days after ordering (despite next day delivery). Had to contact them several days after I made the order before a dispatch notification was received (and I think if I hadn’t chased it up then id still be waiting), and nothing else by way of comms other than an automated email that mentioned system issues. I’d be completely understanding of the system issues thing if it was stated on the product/order page, so as a customer I could decide how to manage my expectations, or at the very least in the payment confirmation email that I received immediately after I placed the order. It’s being left to wait around like a lemon for something that may/may not turn up that really winds me up. Haven’t dealt with Juno in a few years before this, and last time I did I had an experience similar to @x0x , where I received something faulty only to be met with indifference/disbelief, followed by a reluctant invitation to send it in ‘for testing’, then being accused of not packaging it properly (I packaged it in the same exact packaging it had come to me in), followed by weeks and weeks of silence, then a claim it wasn’t faulty, followed by a refusal to refund but only offering store credit… I avoided them since then but thought id give them a benefit of the doubt here but won’t be doing it again. Pretty shoddy
Essentially what happened to me
Haven’t ever had a problem with them, but not had any faulty kit to deal with.
I normally prefer to deal with my local shops though, even though they’re chains. PMT and BopDJ. At least that way, I can go in and talk to someone in-person.
Thought I would give Juno the benefit of the doubt and went ahead with another order this weekend. Item arrived this morning, on schedule for ‘next working day’. So looks like they are up to speed with new orders. Who knows if I would still have been waiting for my original one though… Never should have been put in that situation in the first place, but hopefully they have got their act together to deal with similar occurrences in future.