I received a brand new Analog Keys today. After about 5 minutes it started acting very weird. The machine is now completely dead and will not power up. So much for Elektron’s reputation for reliability and build quality.
This is honestly the greatest response anyone could’ve hoped for.
Yes, pretty good. A rare moment of slight levity in a day of huge misery. The AK is a indeed a brick, or as my Grandmother would often say, “…neither use nor ornament.”
It’s an imperfect world, man.
Let the customer service team at the place you bought it from know and they’ll replace it ASAP.
The Elektron support team is awesome as well.
This isn’t gonna help you at all in your misery, but know that I’ve owned 5 different Elektron machines in my life and they’ve all been 100% operational out of the gate.
This is definitely the exception and not the rule.
It might be a power supply issue. I had an issue with a RYTM PSU that was quickly rectified by customer service. Unit was fine.
It sucks, but someone has to get a bad one now and then, just playing the numbers. Simply put, everything can’t be perfect all the time. One bad sample is not indicative of a company’s commitment to quality or performance, as a whole. On occasion, Chris Reeve makes a bad pocket knife, or Rolex ships a less-than-perfect watch; and those two are held to a much higher standard.
It’s an inconvenience, but, assuming the machine genuinely suffers from a manufacturer’s error, Elektron will make it right. There are plenty of accounts here that speak to that end.
What did support say?
What did the shop say?
Duds happen. 1 in 1,000 is understandable, and yet someone, somewhere will be the unlucky recipient of that dud.
Any dealer will swap it out, no questions asked.
It’s how they respond that matters most.
Maybe it got damaged while it was getting shipped
Sorry to hear that. I’d get on to Elektron, pronto.
Sorry to hear that. I’d get on to Elektron, pronto.[/quote]
Not really… more like return it, get another one. Usually merchants have a return policy of some sort. Seems pretty damn simple. Cant blame Elektron for this.
Now if youve bought multiple AKs, all with issues - then you can blame Elektron all day long, and rightly so.
A little story…
My first ever Elektron (Vanilla MD mk1) turned up at work. The most I had then ever spent on a piece of kit by a margin, brand new too. I was mega excited, couldn’t wait to get home plug it in and start making some techno beats…
Bounced all the way home and plugged the wee beastie in and got to it.
Made a funky beat using the TRX machine sounds I seem to remember, couldn’t believe how easy it was to use but then I had been reading the forum and manual over and over for the last 4 weeks.
Saved the kit and something weird happened, oh oh.
Rebooted it and instead of loading up, fudged screen and screaming tone… panic starts to set in…
Rebooted, same awful sound and no action… Contacted Elektron, it needed to go back…
It had become bad day indeed. lol
Only one I have had those kind of issues with. Elektrons are usually pretty solid machines, I just caught a bad one, like you seemed to.