If it’s the standard to wait 2 weeks to refund someone their money over their own mistake, then this industry is going down the toilet.
Mistakes are mistakes. It’s what you do afterward that is true customer service.
ProAudioStar, Sweetwater… they know how to treat their customers in these (rare) instances.[/quote]
It takes a while for the money to be posted to your credit card. Usually they say that to cover the worst case scenario, but it’s usually just a couple days.