The same as any retail store honestly; regular sales promotions, store card promos, monthly coupons emailed out, etc
Not really sure what you mean by breakdown between online and retail sales.
Thatās what I hoped would come out of this job, personally. I would absolutely LOVE to work for Novation, for example. But sadly with my store those opportunities were very few and far between. I met a lot of great reps from JBL, Arturia, and Pioneer but these never led to any other industry work. Absolutely awesome dudes though. At this point Iām probably gonna lean away from the retail side of things. After a hard Dayās work at GC it was hard to come home and focus on music.
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Iāve had clearly used items (Volcas) sold to me as new at two different locations. The were scuffed and missing batteries and manuals. Both were the last one in stock. Iām glad to hear this isnāt company policy
Discounts are the same for all associates, managers or not. Unfortunately, I canāt say what the discount was, but itās great if you need small things like cables and accessories.
Oh of course lol. Iāve been yelled at, been called terrible names, and even assaulted at my store. My worst one was a customer grabbing me by the shirt collar because I wouldnāt give him a discount on an item that was already on sale ( anything thatās used, on sale, or clearance is exempt from any discounts or coupons) and didnāt back off till I threatened to call the cops.
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Yeah thatās definitely not company policy, thatās just lazy associates not doing their job all the way through.
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Thatās godās work right there. Bless you and your future hustle.
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Thank you 
I always tried my best to get people ready to go. I remember being in that spot when I started and wanted to help out when I could.
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I feel for ya, I used to work in the pro audio department in like 2003 or so, did they ever end up creating a more tech support focused position as I heard rumors too back then? Basically this is why I had to leave, I ended up giving more support to customers for my coworkers (to prevent returns) and to customers with gear questions and my sales numbers lagged because of the amount of time I spent with this emergent duty.
Itās a good thing parents arenāt buying their kids Octatracks, amirite?
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That unfortunately never really happened. Basically each of us had a certain specialty and whomever was most qualified would hadle it. I was the only associate at my store who regularly used Maschine, Ableton, and any drum machines/synths so I handled all those IT questions. I also handled a lot of the DJ equipment only because none of us really used it, but I picked up on how they worked pretty easily.
Yeah thank God lmao. We had a used OT come in in great condition at some point and I would occasionally noodle with it during my breaks, but Iād never be able to explain how to operate it to someone.
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50% retail and 50% online ? or whatās the percentage
I am just wondering if an online only store makes sense at this day and age (maybe without guitars and pianos etc.)
Oh okay I see now. In the grand scheme of things Online probably had the most sales, but my store online only made a small portion.
The benefit of Online only stores is the lack of overhead costs. Look at Zzounds, theyāre an online retailer and their only overhead cost is their warehouses and customer support. And since they donāt have physical locations, theft is a non issue. Theft is a constant issue with retail stores in general.
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Do you know who is the biggest player(s) in this business ? is it guitar center ? sweetwater ?
That Iām not really sure. Thatās definitely way more on the corporate side of things. If I had to guess I would say GC is probably still the most popular because I think we have more locations than the other stores. Donāt quote me on that though.
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What did you have in your Lunch break?
Like food wise or how long our breaks were?
i worked for a small chain in the northeast almost a decade ago. here in syracuse, metal is the thing all the kids are doing so we sold mostly guitars. this is a funny video i made during my time there sort of mocking customer interactions. as outrageous as it might sound, ive actually heard most of these things from real human mouths https://youtu.be/Xqc42nVT2VA
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That was great lol. Gave you a sub, bud. 
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