Does anyone know how the warranty works at Thomann? How long do they usually take?
For me it took more than two weeks, but that’s because I live in Switzerland. I would estimate that it won’t take longer than one week if you live in Germany. Make sure that support is exactly aware of the issue and maybe send them the link to this post.
Bad Syntakt here. Bought off Amazon less than a month ago. I noticed screen flickering early on and was concerned as I have a DT and DN. Tonight after a 30 minute session with no issues, I turned it off, then decided to do some more work and immediately got several series of error messages telling me I needed to reboot. Once those cleared, I was able to reset but the screen is a disaster…filled with lines.
I’ve scheduled a return through Amazon and won’t be reordering until the issues are resolved. I love the device though.
Do we know if this affects any of the E-25 devices? I thought those were made in the house due to the special metal manufacturing rather than being made in Poland.
For what it’s worth, this seems to be normal.
If you wait a minute before switching it back on, there should be no error message.
The manual for all of these devices say to wait like this, but it’s my ST where it will error out every time.
Unfortunately yes.
Well that suck I just bought the silver digitrinity- how do I know if my batch is affected?
So far only one user with e25 reported screen issue so it might be a very rare issue on e25 boxes.
Yes, that was me, indeed. My other e25 boxes are just fine, including Syntakt. I got a replacement unit from Sweetwater the same week.
Hmm. Ive had my Syntakt for 4 days now, and I noticed very light banding / brightness variation in horizontal lines across the display, and I didnt know there was any issue until finding this thread.
It isnt anywhere as bad as, for example, the photos in the thread just above this comment, and I cant say it is a big problem for me, but… if Im not mistaken many people who see this eventually see their devices get much worse?
I got mine at Sweetwater in the US, and it already had the latest firmware + it only had a swedish/UK power plug. I had to have sweetwater overnight me the US plug for the official PSU. I wonder if Im going to have to RMA this as the screen gets worse?? I really hope not…
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Any updates? Eg progression of the issue?
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3-days later and my Syntakt’s OLED banding is slightly worse. It isnt very bad, however. If mine doesnt get much worse, I wont need an RMA. If it continues to get darker, I’ll post here + RMA with my vendor.
I can see the same pattern on my screen as you can see above, in the AH+FX photos. Mine is just lighter.
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Does anyone know if this is fixed or otherwise addressed on the E25 models?
At this stage i can say that we can’t be sure still , people will discover if there device is good or not with time helas .
I sent my unique back and it’s supposed to be here tomorrow , i asked what have been done for my screen (it was sent for the fact that it was aligned but i asked to be sure to check the screen for the faulty lines symptoms to not appears again …) i didn’t got any confirmation that the screen have been checked in this aspect … waiting for the unit to get back to support and ask .
Using a product with a Damocles sword on our head not knowing when the screen gonna go crazy isn’t cool …
I’m asking myself this question : if it’s faulty again , do i try again or i move on and grab other stuff … to be honest i will certainly tend to go the second path and wait until this issue will get smashed …
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I bought one of the first batches of Syntakt and have zero problems to date, but was considering getting the heat +fx… I think I will wait some more
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I have all 3 since 2 months and no problems so far. And i had some very long sessions with them
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Thanks for the reassurance, because mine is on the way!
I’ve had mine for about 10-12 days now, and so far no additional screen issues. It does not seem to be getting worse.
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Hi,
can you post a photo of the status of your screen?