Hi, I don’t have a direct answer for you, but I do know that there are quite a few topics here on elektronauts about OT memory card issues. Even with the computer having read the card as removable memory, if the issue is manifesting on the device side, I would probably still try a different memory card if one were available to you.
If no users here have specific guidance for you, then you’ll need to contact elektron support by logging into your account at elektron.se and creating a support ticket there.