Edit : Issue was quickly solved by calling PayPal.
Just in case someone gets in a similar situation the correct chargeback to file in case of a non-refund after return is
“The object doesn’t match the descritption / is broken” even though it’s a standard return.
Still absolutely no reaction from bax-shop.fr who told me numerous times over 2 months that “the refund is on it’s way, just wait one week”
Tried to reach bax-shop.nl (the main branch) who told me to contact… bax-shop.fr customer service. What a joke
Thanks again everyone !
I have sent back an item to a big retailer for a refund (the item was fine but unfortunately I have to deal with some unexpected financial problems so I could not afford to keep it).
The retailer confirmed that he received it, and that a refund would be sent.
That was 3 months ago.
2 months ago I contacted them because I thought they might have forgotten it or something, not seeing the refund.
Indeed they did “forget” it and told me that it should take at most 7 days.
I have been calling every Friday since and every time they tell me “oh yeah the guy who was supposed to take care of that did not do it / is on vacation / forgot so please wait another week and don’t worry I’ll take care of it” but I never got a name.
Never have I been aggressive or impolite about it, thinking they must be understaffed for the holidays but I’m kind of freaking out now as I am in between jobs and can’t afford to just lose 1000 euros.
I’ve contacted Paypal and opened a case but they promptly closed it with no explanation.
I don’t know what to do anymore or who to contact.
Should I just yell at customer service? I’d rather not but sadly I feel that loud and pissed off customers get taken care off whereas being polite and patient doesn’t lead anywhere…
I’ve contacted them 10 times and every time it is back to square one.
Has anyone ever experienced this? Any suggestions?
I’m in Europe btw