I’ve owned my SFX-6 forever and in late 2014 I had some problem where it stopped booting with an “H” in the corner. I sent it off to the US repair center in LA aaaaaand… they went dark on me for months. I heard from them once with an update that they were working on it but after 3 months of waiting they sent it back with no amount due to apologize for lack of communication. It was not fixed since the H is still there but somehow turns on and seems to work.
Unfortunately, the joystick broke in shipment back to me. I asked Elektron support about a replacement part but got nowhere with them and out of just massive amounts of frustration I tucked my SFX-6 away in a case and didn’t touch it until today.
So now, the “H” is still in the corner but it works - not sure how long this will last. Some amazing person elsewhere on this forum said the joystick is a standard Alps part available from Mouser so I just ordered one.
Fast forward to now and I’d like to try and get this repaired again, and maybe even get the joystick replaced.
Anyway I guess my questions are these:
- What does this H even mean? I think it’s a PSU issue but I’m not certain.
- Is that same shop in LA still the Elektron repair place for the US? I’m wary of going through Elektron due to my experiences. I’m hoping they’re a bigger company now and they’ve fixed their issues.