Screen issues. Dark lines gradient

Elektron Gear Digitakt
42

This might give some re-assurance ?

1 Like
43

Can we call it the Screengate?

(June/July batch unit [2024, W24], about 10 hours in use)

IMG_1031
IMG_10314032×3024 1.44 MB

1 Like
44

Hey guys.
Just received my unit a few days ago, but I I have a problem with my screen that comes out slightly from the case and is not properly depressed.
I contacted the support who asked me to press the corners of the screen to solve the problem, it worked in some places but I still have a corner that comes out a little
 They told me to sending my unit back.
So I will return to the dealer to have another unit. Never had this problem on my OG Digitakt or on my Digitone.

IMG_8228
IMG_8228750×1334 111 KB
IMG_8229
IMG_82291080×1920 144 KB
IMG_8230
IMG_82301080×1920 210 KB
IMG_8231
IMG_82311080×1920 184 KB

45

I sometimes have the lines too, but it doesn’t really bother me visually. What I’m interested in is if it will get worse over time or not. If its just a visual thing and not a functional error, I couldn’t care less to be honest. Is this known from the Syntakt screens?

1 Like
46

20240713_210408
20240713_2104083000×4000 1.44 MB

My screen just got jacked up. Yay.

1 Like
47

Had the exact same issue with my first 2 Octatracks, 3rd one was fine. It’s because the faceplate has developed a slight curve during manufacturing.

1 Like
48

Thanks for your feedback !
I suppose it could be possible than the new unit has the same issue


49

Capture d’écran 2024-07-18 192915
Capture d’écran 2024-07-18 1929153069×1728 792 KB

Joining the club
 :frowning:

1 Like
50

Screenshot 2024-07-27 at 00.05.31
Screenshot 2024-07-27 at 00.05.311896×1090 243 KB

1 Like
51

“only a slight few
” First batch 2 days after launch purchased.

Opening ticket at E it’s not even working
 am I the only one ?

IMG_5800
IMG_58003024×4032 2.47 MB

52

Just underlining that Elektron is handling these issues pretty well, just write to support and you will have your screen replaced in no time.

3 Likes
53

Is there any info on what batches are good/bad ? mine is 2024-w16

54

I’m fairly sure that there have been messages from support to say it’s not possible to predict from serial number if the screen is likely to fail, so I would expect that means that batch number is also not a useful predictor.

Unless there’s a batch number after which it definitely won’t happen , of course.

55

Just hapened to me this morgning. The device was runnung well for about 3 month and hours of use. 
*’_:;::;::;:::’’’:;::_’*


1 Like
56

Wow. That is certainly not acceptable!

Mine doesn’t have that issue. I just purchased it last week, and I’ve had it on over night for a few nights now. It is labelled 2024-W28.

57

For people having send it to elektron for repair. Did you have to make a complete backup before?

58

regardless, do backup before sending the unit anywhere, it can be damaged in shipping so save your work no matter the reason of shipping.

2 Likes
59

How could they know that ?

60

By understanding the problem and moving to parts that are not affected.

1 Like
61

Apparently these problems have been around for years, if Elektron knew how to detect faulty screens
 there would be no more problem. Right ?

1 Like