I have a broken jdxi which I believe is very close to running out of warranty but for some strange reason getting in contact with Roland is impossible. My account email is not recognised closing one avenue, the only telephone number is no longer active and attempts to make a new account to report the problem get nowhere as the form asks for a section to be filled that doesnt have the options for product choice that it requires to move on.
Does anyone know of any backdoor ways to get in contact with Roland uk or maybe who to report the inability to contact them to?. I have been searching everywhere, even previous email communications but they have no reply ability just links to the same broken support form/telephone number, I have a feeling if it doesnt get sorted soon it will be too late.
Tweet them.
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Thanks, that is an option but I dont tweet and signing up to said company just to get in contact with Roland customer support doesnt sit well with me.
Anyone know who you report companies to for not meeting their own conditions concerning contact.
Did you try the store you bought it from ?
Instagram , Twitter , Facebook , maybe a store can give you contact too.
Or add a product that us in the webpage , and in the comments section indicate what you are dealing with.
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I sent a tweet on your behalf. I’ll PM you if they get in touch with me.
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Legend!!!, thanks, that cheered me up no end.
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Now that’s what I call a community!
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If it’s still in warranty go back to the retailer. They’ll either deal with it or give you a number.
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