Does anyone know whether Elektron send emails during the repair process?, I sent mine back through a retailer and was wondering if they give any feedback like “received unit” or “finished and ready to ship”, thanks.
Funnily enough I just got a mail from the retailer confirming that they had just tested the machine and it did indeed have faults and that when they have spoken to Elektron they will ship it off for repair, only took them 16 days to get around to it 
, mental note sending back directly to Elektron may be more expensive but at least you dont have to wait 2-3 weeks extra while the retailer sits on it.
If you turn it in to your retailer they will always be the one who talk to you. Elektron will not contact you directly about the process. I expect.
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